Inclusive
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Courageous
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Collaborative
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Authentic
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Audacious
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Inclusive ⭐ Courageous ⭐ Collaborative ⭐ Authentic ⭐ Audacious ⭐
Welcome to Women in CX
Here’s what we do and why we’re here
Join the Movement
Join our FREE community of more than 10,000 women and allies. Receive our monthly newsletter, invites to open events, and be notified about the latest podcast episodes, and articles.
Join the Inner Circle
Join our paid global online community platform for women who want to accelerate their careers and find support with exclusive access to members only events, resources and more!
Corporate Membership
Businesses thrive when their people feel supported, connected, and inspired. That’s why we’re proud to offer Corporate Memberships to help support more women in business.
Become a Sponsor
Women in CX (WiCX) Media Services offers sponsors a unique and impactful opportunity to connect with a highly engaged and influential community of CX professionals.
Our Mission
We exist to unleash the power of women to lead the movement for human-centred business through community, education and events.
The customer experience (CX) and technology industry is full of talented women. However, their male peers are more visible, three times more likely to become a manager, and almost nine times more likely to become a director.
Our goal is to bring women together to nurture, support and inspire one another with the help of industry leading thought-leadership and resources to equip them to progress and succeed in business and beyond.
By doing so, we aim to bridge the skills gap and equalise gender seniority in CX and technology where women are significantly underrepresented in positions of power. This way we can positively impact the future of business, customer and employee experience.
70%
Frontline CX workforce are women
30%
Make it into CX management
12%
Reach leadership positions
The gender gap in CX is triple the mainstream according to leanin.org
The obstacles—whether rooted in gender, ethnicity, or other biases—are persistent, and the stakes are higher than ever. But here’s the truth: women are uniquely equipped to lead CX and technology into the future.
We work to continue breaking barriers, pushing boundaries, and advocating for ourselves, our colleagues, and our customers.
With anti-progress rhetoric on the rise, it’s more critical than ever to double down on efforts that empower women and drive meaningful change. Because now is not the time to pause.
At Women in CX, we’re not just joining the conversation on diversity, equity and inclusion—we’re leading it.
With the growing backlash against DEI initiatives, the progress we’ve fought so hard for is under threat.
As companies pull back on DEI and the conversation around equity becomes increasingly polarised, the progress we’ve made is at risk. At the current rate, it will take 133 years to reach gender parity, which means we all have serious work to do.
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
Meet the Inner Circle
Introducing some of our talented and courageous members leading the way!
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Diane Magers
United States
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Clare Muscutt
United Kingdom
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Oremeyi Akah
Nigeria
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Olga Potaptseva
Georgia
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Lina Yahya
United Arab Emirates
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Carolyne Gathuru
Kenya
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Sandra Thompson
United Kingdom
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Stine Ringvig Marsal
Denmark
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Shameem Smillie
United Kingdom
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Samantha Conyers
Trinidad & Tobago
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Jeannie Walters
United States
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Agnese Spona
Netherlands
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Natasha Den Dekker
United Kingdom
What’s happening
Join us in-person or online to connect and network with women working in customer experience and technology from across the globe, sharing experiences and learning from one another.
Listen to the Inspiring Women in CX Podcast
Did you know that the Women in CX Community started as a podcast in during the 2020 pandemic?
Stay up to date with the latest thought leadership
Tired of rehashing the same old CX conversations? Check out what our members & allies have to say on important topics.
We’re the only all-female-led, owned, and managed CX organisation.
+40,000 Followers
⭐
#1 Community in CX
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+20,000 Podcast Downloads
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+40,000 Followers ⭐ #1 Community in CX ⭐ +20,000 Podcast Downloads ⭐
Grow your brand awareness, generate leads and demand through a unique opportunity to depart from the traditional sponsorship model. By sponsoring Women in CX content and events, you’ll also be supporting a cause that creates a global impact for diverse women in CX and technology.
Meet some of our amazing sponsors
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
Join the Movement
Join our free community of more than 10,000 women and allies. Receive our monthly newsletter, invites to open events, and be notified about the latest podcast episodes, and articles.
Join the Inner Circle
Join our paid global online community platform for women who want to accelerate their careers and find support with exclusive access to members only events, resources and more!
Corporate Membership
Businesses thrive when their people feel supported, connected, and inspired. That’s why we’re proud to offer Corporate Memberships to help support more women in business.
Become a Sponsor
Women in CX (WiCX) Media Services offers sponsors a unique and impactful opportunity to connect with a highly engaged and influential community of CX professionals.
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
