In an industry filled with hype, it's time to cut through the noise and get to the heart of what really matters.
Women in CX and Foundever are joining forces to create something different in the CX events space with more than just ‘inspiring’ speeches and theoretical discussions — we’re bringing practical advice and tangible takeaways that you can apply to your organisation, straight away.
Technology and AI are rapidly evolving and changing how businesses connect with their customers, yet few have mastered how to maximise the opportunity for customer and employee experience. At this event, we’ll navigate the pressures of decision-making in an era of AI, data and technology, explore how AI can augment employees, and cut through the AI hype, supporting you and your organisation to make sound decisions now and in the future.
This free half-day event in Stockholm is the first of its kind and will provide a fantastic opportunity for women working in CX and technology to come together, make new connections, and learn from one another. With a stellar lineup of speakers and insights into your burning industry questions, we’re creating a true WiCX event with an unmatched experience.
Join us for hot takes, thought leadership, learning and the chance to network with your peers.
Discover how to navigate the pressures of decision-making in an era of AI, data and technology
Learn how you can ensure AI and new technologies create win-wins for people as well as the business
Uncover strategies that will strike the right balance between technology and human interaction
Hear ways to cut through the noise of AI hype and support your organisation to make sound decisions now and in the future
Understand the role of diversity and inclusion in driving successful AI adoption and implementation
Whether you're looking to explore AI's impact on CX or enhance your understanding of employee engagement, this event is designed to equip you with the insights and connections necessary to elevate your career in CX and technology.
Our Speakers
Clare Muscutt
Founder & CEO
Women in CX
Stine Ringvig Marsal
Founder & CEO
Experience Management Community
Mariana Diniz
Global Head of Digital Solutions
Foundever
Maria Harju
EVP, Enterprise Standards & Global Clients
Foundever
Ana Athayde
Global Head of Transformation & Strategy
Foundever
Our Agenda
Keynote
Leading with Inclusion
Stine Ringvig Marsal will explore the connection between inclusive leadership and customer experience management. Drawing from her experiences, including projects with Copenhagen Airport and LEGO House, she'll illustrate the insights gained from mapping the customer journey through diverse viewpoints, disabilities, LGBTQ+ segments etc. We will hear how embracing diversity in customer experience design is not only the right thing to do but also financially beneficial. Through real-world examples and a compelling business case, she'll show how understanding and delivering inclusive experiences to all customer groups drives positive outcomes, fostering business growth, and customer and employee satisfaction.
Masterclass
Leveraging AI to Augment the Agent Experience
Explore how Foundever leverages AI to enhance the agent experience and elevate customer satisfaction. Using tools such as AI Copilot, AI Automation and AI Trainer, the focus is on amplifying team capabilities while maintaining a human touch. You'll get practical strategies for utilising AI tools, optimising workflows, and delivering superior customer experiences that reflect your brand values.
Panel Debate
Making Audacious Decisions
Industry leaders will explore the challenges of decision-making in CX. They'll discuss leading differently, creating win-win scenarios with AI, cutting through the hype and making the right decisions for the future. With a range of speakers with different experiences, this session promises healthy debate and knowledge exchange.
Why attend a Women in CX event?
Connect with fellow women in the industry
Gain access to high-quality thought leadership
An inclusive environment where women take centre stage
Share experiences, learn from experts, and explore emerging trends
It’s different from traditional sponsored events, focusing on genuine discussions and topics that matter
By attending a Women in CX event, you’ll not only connect with other women in the industry but also gain access to high-quality thought leadership. At all our events, women take centre stage.
Men lead the majority of discussions around CX and technology. We want to change that. WiCX curates bespoke panel discussions and keynotes with brilliant female speakers from our community and network.
Together with our sponsors, we curate unique events. You might be used to attending conferences and seminars where it’s clear the sponsor is just there to sell. We understand that you don't want to spend your time listening to pitches. Therefore, we collaborate with vendors who share our vision that these events should be about networking, meaningful conversations, and thought leadership.
Our purpose in bringing women together is to set the stage for and create an environment where women are involved in the conversations that matter, where we unite as part of the movement for human-centred business
Who is this event for?
This event is designed for women working in B2C industries across the Nordic region who are dedicated to excellent customer and employee experiences.
You’ll be amongst senior leaders in customer service, customer success, and customer experience from some of the biggest brands in the Nordics.
Join us for practical insights, tangible takeaways, and the chance to network with awesome women in customer experience and technology!
If you’re looking for ways to navigate the complexities of AI-driven CX, bridge the gap between technology and the human touch, and optimise employee experience to enhance customer satisfaction, this is the event for you.