In this exclusive Women in CX workshop, Meg Coates, Head of Operations for WiCX, will guide us through the fundamentals of designing an authentic, impactful personal brand that aligns with your values, expertise, and career ambitions.

This session is designed to inspire and empower members to take ownership of their visual brand and leverage it as a tool for career growth and thought leadership.

In a changing world, new concepts help us organise complexity, surface connections we hadn’t seen before, and unite what was previously separated. Total Experience is one such concept. By linking Customer and Employee Experience into one shared system, TX enables better impact, alignment, and long-term value. When CX and EX are treated in silos, organisations risk missing feedback loops, duplicating efforts, and limiting their full potential.

This Masterclass will support those looking to work more holistically with experience by connecting the dots between customer and employee needs through Total Experience (TX).

Experience Management (XM) has become a strategic priority as organisations realise its power to improve customer satisfaction, employee engagement, and long-term loyalty. XM leaders are tasked with not only improving experiences but also proving the business value of doing so.

This session provides participants with a practical framework and set of tools to connect XM efforts to strategic value. Attendees will learn how to define, design, and articulate the value they are creating—and will create—for their organisation. Through hands-on exercises and case-based examples, they will practice translating experience goals into ROI stories and strategies that align with leadership priorities.

June means Pride month celebrations here at WiCX. We’re rolling out the rainbows all over our socials and focusing on amplifying queer voices through our content and hosting this very special community event.

This virtual mixer is open to all WiCX members, whether you’ve joined us before or are connecting with the community for the first time. Together, we’ll honour the spirit of Pride, share meaningful moments, and explore how we can keep championing inclusivity in CX and tech all year long.

In this live episode, we're joined by two leading experts in customer experience who are here to unpack the real value of customer journey mapping—beyond the post-it notes and pretty visuals. 

Together, we’ll explore how to create journey maps that are more than just documentation tools; they become catalysts for alignment, prioritisation, and confident decision-making. Expect real-world examples, hard-earned lessons, and practical advice on using journey maps to drive meaningful action across organisations. 

Are you experiencing menopausal symptoms that significantly impact your personal and professional life? 

Join Karen Muldoon, Functional Nutritional Counsellor, for an exclusive 60-minute masterclass on managing menopausal symptoms while maintaining professional success. Karen will share practical strategies and tools developed from her personal experience and professional expertise.

Join Vicky Hampson, Co-Founder and Chief Customer Officer at Defy Expectations, for an interactive session all about what it really means to lead with a human touch. 

Vicky will kick things off with a 20-minute talk to set the scene on why human-centred leadership matters now more than ever and how we can build these skills. The session will then open up for wider discussion to enable us to exchange rich experiences, insights and challenges from within the WiCX community to make learning magic happen.

Join us for an exclusive 1.5-hour interactive workshop led by expert coach Natalia Cerezo Martin, designed to help you take control of your career trajectory with clarity, confidence, and momentum.

By the end, you'll walk away with a clear, personalised strategy you can trust and the collective support to move forward with confidence and momentum.

We’re testing a whole new format, and you’re invited to be part of it. For the first time ever, we’re taking the Inspiring Women in CX Podcast LIVE!

Clare Muscutt is being joined by expert guests Megs Armour and Marion Boberg to explore how leading businesses are building a CX army—operationalising journey management across the organisation to drive continuous improvement and deliver better customer outcomes.

Join us for a candid and thought-provoking fireside chat with Zack Hamilton, SVP of Growth Strategy and a bold voice in the world of customer experience. In this session, we’ll dive into some of the hardest truths facing CX leaders today!

Get ready for an unfiltered conversation that will challenge what you thought you knew about CX leadership. Plus, we’ll open the floor for your questions—so bring your toughest ones and join the discussion!

As Women’s History Month comes to a close, let’s come together to reflect, connect, and inspire one another. 

This virtual community mixer is open to all WiCX members—whether you joined us in person at one of our International Women’s Day events or are tuning in for the first time this month. It’s a chance to celebrate the collective power of our community, share key takeaways from March, and discuss how we can continue pushing the industry forward.

Join us for a premium masterclass with Valerie Peck on starting a consulting practice!

A practical guide for aspiring women looking to establish a successful consultancy/coaching business, this masterclass covers foundational elements such as business planning, financial management, service offerings, and marketing strategies, providing actionable steps for building a solid operational framework.

On Galentine’s Day, February 13th, connect with the incredible women in our community during a one-hour virtual networking event. This is your opportunity to celebrate your wins, share insights, and get to know the women who make this community special.

This session is all about you and the challenges you’re facing. Valerie will provide practical advice, insights, and strategies tailored to your questions—whether you're stuck on metrics like NPS or CSAT or looking to explore deeper customer intelligence.

This session is designed to help you focus on the future you want to create, define clear goals, and build a realistic plan to achieve them. It’s your chance to pause, reflect, and reignite your passion for what truly matters to you in the year ahead.

This workshop is all about practical goal-setting in a supportive and engaging environment. You’ll leave with a renewed sense of direction and confidence, ready to make 2025 your most purposeful year yet.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

In today's fast-paced business world, customer experience (CX) and employee experience (EX) have become proven drivers of competitive advantage. Yet many organisations still treat these two areas separately despite the clear benefits of an integrated approach to improving business outcomes, fostering loyalty, and driving revenue growth.

Despite this, companies often face challenges in effectively aligning CX and EX. A lack of understanding about the emotional drivers behind customer and employee behaviours frequently hinders progress. Additionally, issues such as deteriorating trust in traditional institutions, rising employee burnout, and customer demands for personalisation make it difficult to implement strategies that genuinely resonate with employees and customers.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

This Masterclass offers practical, hands-on tips to help you create a cohesive and integrated customer journey framework that emphasises human collaboration. You’ll discover how to kick off the project with clear, actionable goals and engage the right stakeholders effectively. We’ll provide real-world examples of how to use the framework to leverage CX tools like listening paths and dashboards for valuable customer insights and focus on immediate areas for improvement, helping solve the challenge of creating a unified customer journey framework that aligns departments and enhances the overall customer experience. 

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

As AI continues to evolve, its transformative potential is undeniable. However, many organisations face challenges with slow adoption and the pressure to demonstrate tangible productivity gains and cost savings. The current landscape presents a stark reality: predictions suggest a net loss in jobs due to AI, with women disproportionately impacted. In this talk, Hannah will demonstrate her approach to building new skills and implementing a framework for AI adoption!

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

In this session, Adele and Jodie will highlight the critical role that customer experience plays in both the long and short term drivers of Brand Growth, as evidenced in Kantar's Blueprint for Brand Growth, a landmark piece of work identifying the drivers and accelerators of brand growth, proven empirically with data.

Come along to find out how customer experience plays a foundational role in brand growth, how experiences and exposures work together for maximum power and why customer experience teams deserve a seat at the table whenever brand growth is being discussed.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

Stine will uncover the hidden barriers that prevent diverse customers from fully engaging with experiences. We will delve into the specific revenue you are losing without even realising it because these customers are potentially opting out of your products and services.

Using thought-provoking examples from her career and research, Stine will illustrate how a lack of understanding of customer diversity leads to lost revenue, negatively affects employee interactions, and creates operational inefficiencies.

Stine will demonstrate how small, inclusive changes can significantly impact customer satisfaction, increased purchases, and loyalty. She will explain why you should tailor the customer experience to those facing the most barriers, setting the highest standard for creating seamless experiences for everyone.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

It can feel like there is an assumption that there is a single universal definition of ‘human’ that everyone somehow knows. As the starting point for so many organisational assumptions and actions, failing to address this often leads to inconsistency and false expectations of what people need, value, or how they will behave. For various reasons, it has become a blind spot!

Therefore, it is no surprise that it has significant (but often unrecognised) repercussions on the well-being and performance of people and organisations. This interactive session will encourage you to explore and clarify what "human" means in a work or organisational context and why it matters.

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.