Customers today demand more than just efficient service—they seek empathy, personalisation, and inclusivity.

Can AI, often seen as impersonal, help businesses deliver on these expectations? 🤔

Discover how AI can decode empathy, enabling brands to build authentic connections.

Learn strategies for creating and refining AI systems to reduce bias, ensuring fairness and equity in all customer interactions.

See how AI-driven insights can foster a company-wide empathy culture, empowering customer service teams to engage with authenticity and cultural awareness.

Join Risa Eldridge, Sr. Director of Product Management, and Alexis Kitchen, Director, Product Management, from CallMiner in this exclusive Women in CX webinar, where we’ll explore how AI can enhance customer empathy at scale providing actionable advice for you to take back to your work.

Panel Topics Include

  • The Role of AI in Empathy-Driven CX

  • Reducing Bias in AI for Fairer Customer Experiences

  • Building a Culture of Empathy with AI Insights

Register now

About Risa

As Sr. Director of Product Management, Risa focuses on ensuring CallMiner delivers as much customer value as possible in the products we create. She has over 10 years of experience in product management and product leadership for startups as well as Fortune 100 companies and extensive experience with contact centres and enterprise communications. Prior to CallMiner, Risa was head of product at Zylotech, a B2B-focused customer data platform which was acquired by Terminus in 2021. She has also held Senior Product Management positions at Cogito, Oracle and Acme Packet. Risa holds a BS in mathematics from Villanova University and an MBA from Babson College.

About Alexis

Alexis is a Director of Product Management at CallMiner, where she represents the voice of the customer while launching new features.  Previously a Product Manager and Business Intelligence Analyst at CallMiner, Alexis has worked hand-in-hand with customers to utilise speech analytics to drive ROI initiatives and with development teams to implement respective improvements.  She is a certified Agile Product Owner, Six Sigma Green Belt, and CallMiner BIA and has received her certification in business process modelling and simulation.

Attend the Webinar

Don't miss out on this opportunity to learn practical, actionable takeaways to start humanising your CX with AI today.

Can’t make it? Don’t worry! Register your attendance, and we’ll send you a recording of the event.

Women in CX Events are Meaningfully Different

Learn from women in the industry

Gain access to high-quality thought leadership

An inclusive environment where women take centre stage

Ask questions, learn from experts, and explore emerging trends

It’s different from traditional sponsored events, focusing on genuine discussions and topics that matter

At all our events, women take centre stage! 

Men lead the majority of discussions around CX and technology. We want to change that. WiCX curates bespoke panel discussions, webinars, and keynotes with brilliant female speakers from our community and network. 

Together with our sponsors, we curate unique events. You might be used to attending online discussions where it is clear the sponsor is just there to sell. We understand that you don't want to spend your time listening to pitches. Therefore, we collaborate with vendors who share our vision that these panel discussions should be all about meaningful conversations and thought leadership. 

Our purpose in bringing women together is to set the stage for and create an environment where women are involved in the conversations that matter, where we unite as part of the movement for human-centred business.