Join our member only events to learn best practices, find practical solutions, and navigate challenges with the help of women who have overcome the same barriers

The Real Talk on CX: A Fireside Chat with Zack Hamilton
Apr
2

The Real Talk on CX: A Fireside Chat with Zack Hamilton

Join us for a candid and thought-provoking fireside chat with Zack Hamilton, SVP of Growth Strategy and a bold voice in the world of customer experience. In this session, we’ll dive into some of the hardest truths facing CX leaders today!

Get ready for an unfiltered conversation that will challenge what you thought you knew about CX leadership. Plus, we’ll open the floor for your questions—so bring your toughest ones and join the discussion!

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Virtual Workshop: Designing Your Personal Brand with Meg Coates
Apr
10

Virtual Workshop: Designing Your Personal Brand with Meg Coates

In this exclusive Women in CX workshop, Meg Coates, Head of Operations for WiCX, will guide us through the fundamentals of designing an authentic, impactful personal brand that aligns with your values, expertise, and career ambitions.

This session is designed to inspire and empower members to take ownership of their visual brand and leverage it as a tool for career growth and thought leadership.

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Live Podcast | Journey Management: The Next Evolution of Customer Experience with Marion Boberg, Clare Muscutt and Megs Armour
Apr
23

Live Podcast | Journey Management: The Next Evolution of Customer Experience with Marion Boberg, Clare Muscutt and Megs Armour

We’re testing a whole new format, and you’re invited to be part of it. For the first time ever, we’re taking the Inspiring Women in CX Podcast LIVE!

Clare Muscutt is being joined by expert guests Megs Armour and Marion Boberg to explore how leading businesses are building a CX army—operationalising journey management across the organisation to drive continuous improvement and deliver better customer outcomes.

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Continue Accelerating Action: Career Vision Workshop with Natalia Cerezo Martin
May
7

Continue Accelerating Action: Career Vision Workshop with Natalia Cerezo Martin

Join us for an exclusive 1.5-hour interactive workshop led by expert coach Natalia Cerezo Martin, designed to help you take control of your career trajectory with clarity, confidence, and momentum.

By the end, you'll walk away with a clear, personalised strategy you can trust and the collective support to move forward with confidence and momentum.

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Community Conversations | Human-Centred Leadership: Why We Need This More Than Ever Right Now, with Vicky Hampson
May
14

Community Conversations | Human-Centred Leadership: Why We Need This More Than Ever Right Now, with Vicky Hampson

Join Vicky Hampson, Co-Founder and Chief Customer Officer at Defy Expectations, for an interactive session all about what it really means to lead with a human touch. 

Vicky will kick things off with a 20-minute talk to set the scene on why human-centred leadership matters now more than ever and how we can build these skills. The session will then open up for wider discussion to enable us to exchange rich experiences, insights and challenges from within the WiCX community to make learning magic happen.

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Masterclass | Beyond HRT: Restore Energy, Focus, and Confidence Through Perimenopause with Karen Muldoon
May
27

Masterclass | Beyond HRT: Restore Energy, Focus, and Confidence Through Perimenopause with Karen Muldoon

Are you experiencing menopausal symptoms that significantly impact your personal and professional life? 

Join Karen Muldoon, Functional Nutritional Counsellor, for an exclusive 60-minute masterclass on managing menopausal symptoms while maintaining professional success. Karen will share practical strategies and tools developed from her personal experience and professional expertise.

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Women in CX Community Mixer: Women’s History Month Reflections
Mar
26

Women in CX Community Mixer: Women’s History Month Reflections

As Women’s History Month comes to a close, let’s come together to reflect, connect, and inspire one another. 

This virtual community mixer is open to all WiCX members—whether you joined us in person at one of our International Women’s Day events or are tuning in for the first time this month. It’s a chance to celebrate the collective power of our community, share key takeaways from March, and discuss how we can continue pushing the industry forward.

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Masterclass | Starting a Consulting Practice – What to Do and Expect, with Valerie Peck
Feb
26

Masterclass | Starting a Consulting Practice – What to Do and Expect, with Valerie Peck

Join us for a premium masterclass with Valerie Peck on starting a consulting practice!

A practical guide for aspiring women looking to establish a successful consultancy/coaching business, this masterclass covers foundational elements such as business planning, financial management, service offerings, and marketing strategies, providing actionable steps for building a solid operational framework.

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Reach Your Goals in 2025: A Practical Workshop with Natalia Cerezo Martin
Jan
15

Reach Your Goals in 2025: A Practical Workshop with Natalia Cerezo Martin

This session is designed to help you focus on the future you want to create, define clear goals, and build a realistic plan to achieve them. It’s your chance to pause, reflect, and reignite your passion for what truly matters to you in the year ahead.

This workshop is all about practical goal-setting in a supportive and engaging environment. You’ll leave with a renewed sense of direction and confidence, ready to make 2025 your most purposeful year yet.

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The CX Clinic with Clare Muscutt
Nov
29

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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The CX Clinic with Clare Muscutt
Nov
22

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Webinar | The Emotional Intersection of Customer and Employee Experience: How Human-Centric Approaches Create Business Synergy, with Diane Magers and Tamar Cohen
Nov
21

Webinar | The Emotional Intersection of Customer and Employee Experience: How Human-Centric Approaches Create Business Synergy, with Diane Magers and Tamar Cohen

In today's fast-paced business world, customer experience (CX) and employee experience (EX) have become proven drivers of competitive advantage. Yet many organisations still treat these two areas separately despite the clear benefits of an integrated approach to improving business outcomes, fostering loyalty, and driving revenue growth.

Despite this, companies often face challenges in effectively aligning CX and EX. A lack of understanding about the emotional drivers behind customer and employee behaviours frequently hinders progress. Additionally, issues such as deteriorating trust in traditional institutions, rising employee burnout, and customer demands for personalisation make it difficult to implement strategies that genuinely resonate with employees and customers.

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The CX Clinic with Clare Muscutt
Nov
7

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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The CX Clinic with Clare Muscutt
Nov
1

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Masterclass | From Silos to Synergy: Building a Unified Customer Journey Framework, with Marion Boberg
Oct
24

Masterclass | From Silos to Synergy: Building a Unified Customer Journey Framework, with Marion Boberg

This Masterclass offers practical, hands-on tips to help you create a cohesive and integrated customer journey framework that emphasises human collaboration. You’ll discover how to kick off the project with clear, actionable goals and engage the right stakeholders effectively. We’ll provide real-world examples of how to use the framework to leverage CX tools like listening paths and dashboards for valuable customer insights and focus on immediate areas for improvement, helping solve the challenge of creating a unified customer journey framework that aligns departments and enhances the overall customer experience. 

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The CX Clinic with Clare Muscutt
Oct
11

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Inspiring Speaker | Women Leading AI: A New Framework for Responsible Adoption with Hannah Maude
Oct
10

Inspiring Speaker | Women Leading AI: A New Framework for Responsible Adoption with Hannah Maude

As AI continues to evolve, its transformative potential is undeniable. However, many organisations face challenges with slow adoption and the pressure to demonstrate tangible productivity gains and cost savings. The current landscape presents a stark reality: predictions suggest a net loss in jobs due to AI, with women disproportionately impacted. In this talk, Hannah will demonstrate her approach to building new skills and implementing a framework for AI adoption!

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The CX Clinic with Clare Muscutt
Oct
4

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Webinar | Experiences, exposures, and beyond…introducing the Blueprint for Brand Growth, with Kantar
Oct
3

Webinar | Experiences, exposures, and beyond…introducing the Blueprint for Brand Growth, with Kantar

In this session, Adele and Jodie will highlight the critical role that customer experience plays in both the long and short term drivers of Brand Growth, as evidenced in Kantar's Blueprint for Brand Growth, a landmark piece of work identifying the drivers and accelerators of brand growth, proven empirically with data.

Come along to find out how customer experience plays a foundational role in brand growth, how experiences and exposures work together for maximum power and why customer experience teams deserve a seat at the table whenever brand growth is being discussed.

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The CX Clinic with Clare Muscutt
Sep
27

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Masterclass | Leading with Inclusion: How Inclusive and Accessible CX Unlocks Full Business Potential, with Stine Ringvig Marsal
Sep
26

Masterclass | Leading with Inclusion: How Inclusive and Accessible CX Unlocks Full Business Potential, with Stine Ringvig Marsal

Stine will uncover the hidden barriers that prevent diverse customers from fully engaging with experiences. We will delve into the specific revenue you are losing without even realising it because these customers are potentially opting out of your products and services.

Using thought-provoking examples from her career and research, Stine will illustrate how a lack of understanding of customer diversity leads to lost revenue, negatively affects employee interactions, and creates operational inefficiencies.

Stine will demonstrate how small, inclusive changes can significantly impact customer satisfaction, increased purchases, and loyalty. She will explain why you should tailor the customer experience to those facing the most barriers, setting the highest standard for creating seamless experiences for everyone.

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The CX Clinic with Clare Muscutt
Sep
20

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Inspiring Speaker | Always Human: The True Meaning of Human-Centred Business, with David Wales
Sep
19

Inspiring Speaker | Always Human: The True Meaning of Human-Centred Business, with David Wales

It can feel like there is an assumption that there is a single universal definition of ‘human’ that everyone somehow knows. As the starting point for so many organisational assumptions and actions, failing to address this often leads to inconsistency and false expectations of what people need, value, or how they will behave. For various reasons, it has become a blind spot!

Therefore, it is no surprise that it has significant (but often unrecognised) repercussions on the well-being and performance of people and organisations. This interactive session will encourage you to explore and clarify what "human" means in a work or organisational context and why it matters.

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The CX Clinic with Clare Muscutt
Sep
13

The CX Clinic with Clare Muscutt

Introducing ‘The CX Clinic’, a dedicated space to share your challenges, explore opportunities, and reach solutions with the personal advisory of WiCX founder and one of the world’s leading CX consultants, Clare Muscutt.

Clare will tap into her many years of experience working as a CX leader in some of the biggest UK brands and with global clients to listen to your issues and provide on-the-spot coaching to get you ‘unstuck’ and on the right track.

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Masterclass | The Power of Mental Fitness for Personal and Professional Success, with Maria Jeffers
Sep
5

Masterclass | The Power of Mental Fitness for Personal and Professional Success, with Maria Jeffers

Maintaining peak performance and mental clarity in this high-pressure environment can become increasingly challenging. Stress and anxiety levels rise, performance drops and our ability to make sound decisions and manage relationships effectively deteriorates. How can we break this cycle and thrive personally and professionally? What if there was a way to build mental fitness, allowing us to handle life’s challenges with greater ease and flow? This is where mental fitness skills come into play! Mental fitness encompasses a range of practices and techniques designed to enhance psychological resilience, emotional regulation, and overall mental well-being. By cultivating mental fitness, you can transform how you respond to stress, improve your focus and productivity, and foster a more positive outlook.

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Masterclass | Leveraging Customer Intelligence: Using Data to Drive Revenue and Success, with Valerie Peck
Jul
11

Masterclass | Leveraging Customer Intelligence: Using Data to Drive Revenue and Success, with Valerie Peck

Many of us fail to fully utilise customer intelligence to impact our company's ability to acquire, retain, and expand its prospect and customer base. A lot of CX professionals also focus heavily on VOC surveys and lagging indicators like NPS scores in their roles. This session aims to open your eyes to the vast amount of unleveraged data collected across the prospect and customer lifetime.

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Masterclass | Embracing Agility: Transforming Customer Experience Through Agile Principles with Freya Finnerty
Jul
4

Masterclass | Embracing Agility: Transforming Customer Experience Through Agile Principles with Freya Finnerty

This event is perfect for professionals who want to dive deeper into agile methodologies and business agility. You'll gain practical insights and strategies to implement agile practices effectively in your organisation. Whether you're a manager, team leader, or individual contributor, you'll acquire the skills and knowledge to create a flexible and adaptive work environment, setting your team up for success in today's ever-changing business world.

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Western Community Connect 👩🏻‍🤝‍👩🏿
Jun
27
to Jun 28

Western Community Connect 👩🏻‍🤝‍👩🏿

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

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Fireside Chat | Conversations with the C-Suite, with special guest Oke Eleazu
Jun
13

Fireside Chat | Conversations with the C-Suite, with special guest Oke Eleazu

Have you ever wished you could get inside the C-suite's head? Imagine how much easier it would be to gain their support for CX initiatives if you could speak to their main concerns and priorities.

What if we told you there was a way to bridge this gap between CX professionals and C-level executives, demystifying the C-suite…

Let us introduce our latest community event series, CX Conversations with the C-Suite!

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Inspiring Speaker | The Human Experience: Whatever Happened to Emotion and Empathy?
May
23

Inspiring Speaker | The Human Experience: Whatever Happened to Emotion and Empathy?

Join the Women in CX Community and John Sills as he explores why organisations are full of humans who aren’t allowed to act in a human way, why customer loyalty is a myth, wow we escape from the epidemic of feedback surveys, the pain of being on hold (unless you're with Octopus Energy), and why Swiss trains are so much better than UK ones.

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