Driving CX change across complex organisations is no mean feat. Often initiatives fail due to internal siloes, with each department having its own unique perspective of reality. So, is there a way that we can bridge this divide and get on the same page? Yes, there is!

Join Stine Marsal, CEO of Experience Management Consult, and Søren Bechmann, CEO of Service Design Institute for their masterclass, ‘Designing Customer Journeys That Matter: A Practical Introduction’.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Are you concerned about bias in AI algorithms? Intrigued by the future of next-generation immersive experiences? Wondering how to make personalised experiences trustworthy? 🤔

Dive into the latest CX trends with us in a one-hour live panel discussion, where we'll explore the insights from the Zendesk 2024 CX Trends Report.

It has long been held that employee and customer experience are fundamentally linked in nature. Where there is a consistently positive employee experience, there is a high likelihood of positive customer experiences and healthy business performance.

In this workshop, audacious female leaders will learn not just to cope with, but to harness imposter syndrome as a tool for personal growth and reflective learning. Rather than seeking to eradicate our so-called “dark side”, coaches DeAnna and Natalia will guide you to embrace and utilise it – by fleeing from imposter syndrome, you’re overlooking invaluable opportunities for deeper self-awareness.

In this workshop, audacious female leaders will learn not just to cope with, but to harness imposter syndrome as a tool for personal growth and reflective learning. Rather than seeking to eradicate our so-called “dark side”, coaches DeAnna and Natalia will guide you to embrace and utilise it – by fleeing from imposter syndrome, you’re overlooking invaluable opportunities for deeper self-awareness.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

In today's rapidly evolving Customer Experience (CX) landscape, women face unique challenges and opportunities. Despite making significant strides, women in CX and leadership roles often encounter barriers to advancement, visibility, and recognition. From navigating the complexities of career development in a competitive field to breaking through the glass ceiling of leadership, the path to empowerment and success is multifaceted and demanding. This event, Rise & Thrive: Crafting Your Path in Women's CX Leadership is designed to address these critical challenges head-on.

This session offers a unique opportunity to learn from the real-world experience of someone who was at the forefront of designing the app. Tijana will share her knowledge and insights on designing responsibly in a rapidly evolving world.

Kickstarting discussions and providing an alternative approach, one focused not on “overcoming” imposter syndrome, but instead revolutionising the way that we see and confront it, join DeAnna Avis and Natalia Cerezo Martin for their masterclass, ‘The Audacious Guide to Navigating Imposter Syndrome.” 📖

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Hosted by Women in CX Founder and CEO Clare Muscutt, our Community Connect events aim to unite subgroups of the community at a time that suits them to make new connections closer to home, engage in topical discussions around the state of CX where they are, and share challenges and tackle them together in a safe space.

Are you in a global CX role, and working across borders, nations, and cultures? Join Women in CX to explore the best practices of intercultural management and discover how they can elevate your CX game!

In this 60-minute session, Olga will explore why harmonious businesses are more likely to stay true to their intentions and foreground why operating in harmony is especially important in times of transformation.

Quantifying the value of CX is a critical competency for all experience professionals. In order to prioritise experience strategy, the C-Suite and other key stakeholders need to understand how experience management delivers clear business results. Yet, translating customer engagement, VoC, and journey maps into business results is a challenge for most organisations.

Following our most recent Voice of our Members (VooM) survey, in this session, we’ll be diving deeper into the insight gathered, surfacing any unmet needs for further exploration, and asking you to input your own ideas as we look to the future of Women in CX.

Following our most recent Voice of our Members (VooM) survey, in this session, we’ll be diving deeper into the insight gathered, surfacing any unmet needs for further exploration, and asking you to input your own ideas as we look to the future of Women in CX.

Following our most recent Voice of our Members (VooM) survey, in this session, we’ll be diving deeper into the insight gathered, surfacing any unmet needs for further exploration, and asking you to input your own ideas as we look to the future of Women in CX.

Following our most recent Voice of our Members (VooM) survey, in this session, we’ll be diving deeper into the insight gathered, surfacing any unmet needs for further exploration, and asking you to input your own ideas as we look to the future of Women in CX.