Inspiring Women in CX Awards

Welcome to the Inspiring Women in CX Awards 2025!

These awards celebrate and recognise the extraordinary women shaping customer experience and technology. Our mission is to break barriers, push boundaries, and showcase the incredible achievements of women in our industry from across the globe.

You Can Either

Nominate yourself

to share your story and inspire others

OR

Nominate someone

to honour their achievements and help them gain the recognition they deserve.

This is Her Moment

As women in CX or technology, our work matters, more than you might realise.

Yet, in a world where progress on diversity, equity and inclusion is under threat, too often, the incredible contributions of women go unnoticed.

We’re here to change that.

Women make up 70% of the CX workforce but hold only 30% of management roles. Men are more likely to be visible and celebrated for their achievements. But you—the women driving real impact—deserve the spotlight, too.

With our unique ability to lead collaboratively, think empathetically, and create long-term solutions that benefit businesses and communities alike, women are shaping the future of CX and technology. This is why we’ve created the Inspiring Women in CX Awards; to amplify their voices and recognise the work they do.

This awards program is free to enter and designed to ensure fairness and accessibility for all women, regardless of background or resources. Unlike other industry awards, we’re putting women’s achievements front and centre, because we believe in creating role models who inspire the next generation.

Timeline of Events

April 2nd, 2025

May 2nd, 2025

June 18, 2025

June 25, 2025

Nominations Open

Nominations Close

Finalists Announcement

Virtual Awards Ceremony

Our Award Categories

Learn about past winners here!

  • In recognition of the women who champion intersectional diversity, equity, and inclusion. These women have thought beyond the boundaries of their own identity and advocated for the rights of the marginalised. They inspire others through activism, going beyond lip service to take action and create a better world.

  • In recognition of the women in the pipeline of up-and-coming industry talent who are set for a bright future ahead. These women inspire others by role modelling the Women in CX values of courage, collaboration, inclusivity, authenticity and audacity and are taking bold steps to shape their careers, in their own way, on their own terms.

  • This is for women who have introduced groundbreaking ideas, methodologies, or technologies in CX. These innovators have pushed boundaries, solved complex challenges, and shaped the future of the industry with their creative problem-solving.

  • In recognition of the women who value collaboration over competition and bring people together to achieve great things. Whether uniting colleagues across different functions, bridging silos, or fostering partnerships beyond their own teams, these women demonstrate the power of cross-functional collaboration to deliver exceptional outcomes and drive meaningful change.

  • This category honours women working in technology vendors or providers who are transforming the CX landscape through cutting-edge solutions. These women are driving innovation, enhancing customer and employee experiences, and showcasing the power of technology to solve complex challenges. Their work is shaping the future of CX by making technology more effective and impactful.

  • This award recognises women running their own CX businesses who are making a significant impact. These solopreneurs embody entrepreneurial spirit, resilience, and innovation, demonstrating success through their unique contributions to the CX industry. They inspire others by overcoming challenges, driving growth, and delivering meaningful results for their clients, all while staying true to their vision.

  • This award recognises women who are at the forefront of leading customer experience and technology. These women inspire us by role-modelling the Women in CX values of courage, collaboration, inclusivity, authenticity, and audacity. They are highly influential within their organisations, among their colleagues, and across the wider community. These women have demonstrated a tangible impact on business performance through the CX initiatives they have led and are undoubtedly paving the way for others to succeed through their commitment to the development of others.

  • Celebrating women who have fostered a positive organisational culture, prioritising inclusivity, psychological safety, and employee well-being. These women have created environments where people feel empowered to thrive and do their best work. Because as we know, EX greatly impacts CX. 

Get to Know the Judges

Our panel of judges includes industry leaders, innovators, and trailblazers in CX and technology.

  • Ejieme Eromosele

    Quiq

    VP, Customer Growth

  • Ian Golding

    Customer Experience Consultancy Ltd

    Global Customer Experience Specialist

  • Olga Potaptseva

    European Customer Consultancy (ECC)

    CEO/Founder

  • Vicky Hampson

    Defy Expectations Ltd

    Chief Customer Officer

  • Fiona Blades

    MESH Experience

    President and Chief Experience Officer

  • Adrian Swinscoe

    Punk CX

    Author, podcaster and advisor

  • Gergana Natcheva

    Conectys

    Head of Business Solutions

  • Diane Magers

    Experience Catalysts

    Founder and CEO

  • Anne Dawson

    CallMiner

    Sr Manager, Employee Development & Training

  • Valerie Peck

    Elevate-X Consulting Group, LLC

    Partner

  • Beth Karawan

    ImprintCX

    Co-founder & EVP

  • Susannah Simmons

    Susannah Simmons

    Trainer, Coach & Cheerleader

  • Lara Khouri

    there is no spoon cx*ex*change leadership

    founder

  • Claire Pampe

    FIP Consulting Ltd

    CX Consultant

  • Oremeyi Akah

    Interswitch

    Chief Customer officer

  • Jodie Mountford

    InMoment

    Enterprise Commercial Director

  • Christopher Brooks

    Lexden Limited

    Global Customer Experience Expert

  • Ksenia Levina

    Grünenthal

    Global Customer Experience Lead

  • Stephanie Linville

    SKL Insights & Consulting

    Principal CX Consultant

  • Elaine Barnes

    Consultant

  • Joanna Carr

    Consultant

  • John Sills

    The Foundation

    Managing Partner

  • Weronika Rosiak-Jedz

    Total Experience

    Founder & CX Consultant

  • Kerry Sudale

    Sudale Search & Select

    Founder

  • Helen Luty

    Landmark Information Group

    Head of Customer Experience

  • Sandra Thompson

    Ei Evolution

    Founding Director

  • Michelle Ansell

    Douglas Jackson Limited

    Managing Partner

  • Anne Nyachomba

    Customer Experience Professional

  • Zack Hamilton

    ParcelLab

    SVP, Head of Growth Strategy and Experience

  • Olena Rozanova

    LR

    Customer Experience Lead

  • Lina Yahya

    4Front

    Founder & CXO

  • Marina Bezuglova

    Ipsos

    Executive Director

  • Julie Morgan

    Informa

    Customer Experience Director

  • Leonora Gouveia

    SAS

    Sr Business Solutions Manager

  • Simone Wilson

    Ipsos America, Inc

    Vice President, Customer Experience

  • DeAnna Avis

    Joyfully Different

    Director and Co-Founder

  • Clare Muscutt

    Women in CX

    Founder and CEO

Learn more

Get Involved

Nominate yourself or someone else for one of the categories above. This is your chance to shine a spotlight on the women who inspire you and make a difference in CX.

Sponsored by

If you’re interested in sponsoring an award category or learning more about the awards, download the media pack here.

Award FAQs

  • Anyone, whether a member of the Women in CX community or not, can nominate either themselves or another woman for an award.

  • To nominate yourself or another woman, simply complete the Awards Nomination Form on our website.

    For each category, you will be required to submit 3-4 written statements about why you should win, followed by an optional 5-page document of supporting evidence, including specific examples of testimonials, project details, or metrics, to substantiate your achievements.

  • Nominations close on the 2nd of May.

    All nominees will be notified by email and receive an ‘I was nominated for the Inspiring Women in CX Awards’ badge.

    Finalists will be announced on 18th of June, and receive a personalised ‘Finalists’ badge.

    Winners will be announced LIVE at the virtual Women in CX Awards Ceremony on the 25th of June.

  • Inspiring Women in CX award winners will receive an engraved trophy, promotional badges, the opportunity to appear on the Inspiring Women in CX podcast with Women in CX Founder, Clare Muscutt, and opportunities to be featured in a number of other profile-raising activities.

  • The Inspiring Women in CX Awards are open to recognise anyone who identifies as a woman and who works in and around the field of CX and Technology.

    Nominees do not have to be paid members of the Women in CX community.