The Inspiring Women in CX Awards are open to recognise anyone who identifies as a woman and who works in and around the field of CX and Technology.

Nominees do not have to be paid members of the Women in CX community.

Anyone, whether a member of the Women in CX community or not, can nominate either themselves or another woman to enter for an award.

The Inclusion Award

In recognition of the women who champion intersectional diversity, equity, and inclusion. These women have thought beyond the boundaries of their own identity and advocated for the rights of the marginalised. They inspire others through activism, going beyond lip service to take action and create a better world.

The Rising Star Award

In recognition of the women in the pipeline of up-and-coming industry talent who are set for a bright future ahead. These women inspire others by role modelling the Women in CX values of courage, collaboration, inclusivity, authenticity and audacity and are taking bold steps to shape their careers, in their own way, on their own terms.

The Innovation Award

This is for women who have introduced groundbreaking ideas, methodologies, or technologies in CX. These innovators have pushed boundaries, solved complex challenges, and shaped the future of the industry with their creative problem-solving.

The Culture Award

Celebrating women who have fostered a positive organisational culture, prioritising inclusivity, psychological safety, and employee well-being. These women have created environments where people feel empowered to thrive and do their best work. Because as we know, EX greatly impacts CX.

The Solopreneur of the Year Award

This award recognises women running their own CX businesses who are making a significant impact. These solopreneurs embody entrepreneurial spirit, resilience, and innovation, demonstrating success through their unique contributions to the CX industry. They inspire others by overcoming challenges, driving growth, and delivering meaningful results for their clients, all while staying true to their vision.

The Woman in CX Technology Award

This category honours women working in technology vendors or providers who are transforming the CX landscape through cutting-edge solutions. These women are driving innovation, enhancing customer and employee experiences, and showcasing the power of technology to solve complex challenges. Their work is shaping the future of CX by making technology more effective and impactful.

The Collaboration Award

In recognition of the women who value collaboration over competition and bring people together to achieve great things. Whether uniting colleagues across different functions, bridging silos, or fostering partnerships beyond their own teams, these women demonstrate the power of cross-functional collaboration to deliver exceptional outcomes and drive meaningful change.

The Leader of the Year Award

This award recognises women who are at the forefront of leading customer experience and technology. These women inspire us by role-modelling the Women in CX values of courage, collaboration, inclusivity, authenticity, and audacity. They are highly influential within their organisations, among their colleagues, and across the wider community. These women have demonstrated a tangible impact on business performance through the CX initiatives they have led and are undoubtedly paving the way for others to succeed through their commitment to the development of others.

To nominate yourself or another woman, simply complete the Awards Nomination Form on our website.

If you’re nominating someone else, they will receive an email from us, telling them that they have been nominated, which category they have been nominated in, and who nominated them. From here they will be offered the opportunity to complete their own entry.

For each category, nominees will be required to submit 3-4 written statements about why they should win, followed by an optional 5-page document of supporting evidence, including specific examples of testimonials, project details, or metrics, to substantiate their achievements.

To see what statements that will need to be provided, simply select ‘I am nominating myself’, select the category and view the questions.

All you need to do is provide their name, email and the category you are nominating them for.

Nominees will need to complete the entry form themselves and provide supporting evidence.

We notify the nominee that they have been nominated, who nominated and what category they have been nominated in.

You are welcome to follow up and tell them directly why you nominated them if you so wish. But there is no further follow up required to nominate someone else for an award.

You will be asked to demonstrate your approach, results and impact though a set of questions and asked to provide supporting evidence.

The judges will score entries based on how well you demonstrate this so think about backing up your entry with context information, testimonials, KPI changes, numbers and results.

Any evidence submitted will remain highly confidential.

Each category has an independent judging panel, led by one of our Head Judges.

Judges have been given clear, objective scoring criteria and will be marking entries independently.

You can meet the judges here.

No.

Unlike many other awards, this is not a popularity contest.

One nomination grants access to enter the awards category.

Multiple nominations for the same individual in the same category still count as one entry.

And remember - you can nominate yourself as well as nominating others.

Nominations close on the 2nd of May.

All nominees will be notified by email and receive an ‘I was nominated for the Inspiring Women in CX Awards’ badge.

Finalists will be announced on 18th of June, and receive a personalised ‘Finalists’ badge.

Winners will be announced Online on the 25th of June.

Winners will receive their own media kit and profile raising opportunities by email.

Inspiring Women in CX award winners will receive an engraved trophy, promotional badges, the opportunity to appear on the Inspiring Women in CX podcast with Women in CX Founder, Clare Muscutt, and opportunities to be featured in a number of other profile-raising activities.