Join the Movement
Unleash your power to lead the movement for human-centred business.
Working as a woman in CX can feel very lonely at times.
You’re often the only woman in the room, single-handedly trying to change how organisations think about customers, influence the priorities of senior stakeholders, and, unlike any other department or function, continually tasked with proving the value and ROI of your work.
You are not alone!
In fact, with over 200 women already supporting one another in our community, once you’ve experienced the magic of WiCX, you’ll find yourself asking, “Where have you been all my life?”
“I've wanted to join for a long time, and now that I have, I immediately feel like I am a part of something powerful. It's very life-affirming.”
Helen Luty
The Women in CX community is the world’s first community for women in customer experience and technology.
We provide women with a variety of opportunities to network, learn from each other, and raise their profiles by becoming part of our paid membership community.
Grow Your Network
Connect with like-minded women
Feeling overwhelmed trying to make real connections on social media platforms?
Growing your network on platforms like LinkedIn can be daunting…
Between not knowing if the next DM in your inbox is going to be a sales pitch to an overloaded feed of content that only occasionally matches your interests, it can be hard to make real connections.
Our vendor-neutral platform and shared values of collaboration, inclusion, courage, authenticity, and audacity ensure you can network and make new connections without worrying that someone’s about to ‘pitch-slap’ you with their services.
“I love how inclusive the group is. Where I know I can ask for support or even just to have CX conversations with people that know exactly what I am talking about.”
Hannah Cornaby
Connect with a diverse global community
Do you have a complicated CX problem that generic influencer advice, search engines or AI tools are unable to solve?
Let’s face it: CX is complicated - there are no silver bullets in our industry!
Depending on the business context, maturity, complexity and industry you’re in, the answer might be wildly different.
Programmes like Google or Chat GPT just won’t help you find the answer because there simply isn’t a one-size-fits-all approach…
As a member of WiCX, our community of CX professionals are on hand to help you find a solution.
Whether that’s a written response to your question, a 30-minute Zoom call, or sometimes even introducing you to a friend of a friend, the power of our community is in the willingness to be open and share our diverse experiences and connections generously.
Our private chat spaces offer convenient ways to engage in networking, including:
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This could be a recent experience or sharing a link to an interesting article or report you came across.
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CX or otherwise!
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Optional space for our solopreneurs and soon-to-be independent consultants.
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We love celebrating wins, big or small!
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Optional space for sharing your work published external to WiCX.
Plus! With our weekly CX Clinics giving you access to our founder Clare Muscutt (global thought leader, former Head of CX at Sainsbury's and consultant to some of the largest B2C and B2B companies in the world), you’ve got a direct line to advice from some of the world’s foremost experts!
“This community is uplifting and a font of positive energy, resources and expertise. Women in CX is the friendliest way to continue to grow in CX, UX, EX. CX is widely reported as one of the loneliest professions, but it doesn't have to be. Hop on in and join your community of trailblazers!”
DeAnna Avis
Curated content designed with you in mind
Expand Your Knowledge
Stay up to date with the latest CX trends and practices
Deep dive into customer experience topics with our weekly webinars.
Hear from inspiring thought leaders and frontline practitioners about how they’re delivering excellent customer experiences in businesses around the globe.
Enhance your personal and professional development with opportunities to ask our speakers questions and continue discussions on our platform.
Take a sneak peek at who you could be missing out on seeing!
“I get so much from this community. - I love the outpouring of support that comes for members, and I enjoy learning from podcasts and webinars. PLUS, I like to have the opportunity to share what I know with other bright, progressive people.”
Sandra Thompson
Access over 100+ masterclasses, case studies, and inspiring speakers in the WiCX Resource Library
Plus! Never miss an event with all our webinars available 24 hours after the live session in our on-demand resources vault.
Every new internal masterclass or case study comes with:
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So you can get to the key points quickly.
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Tune in like a podcast while you're working.
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Great for recapping and for members who prefer to read over viewing.
“Insightful, well researched & written, engaging, informative, and always delivers new knowledge & learnings - all of which aligns fully with my rationale for joining WiCX.”
Vicky Hampson
Engage with content at your own pace and convenience
With regular updates, you’ll feel like the entire CX industry is at your fingertips.
Our wide range of articles, podcasts, fireside chats, masterclasses, case studies, and panel debates ensure you can learn in the medium that best suits your learning style.
“There is no better place to learn from, grow with, and support women in CX and adjacent industries than the Women in CX community. Together, we rise to change the world for the better, one experience at a time.”
Serena Riley
Reignite your passion for all things CX
🌟 Limited Time Offer
🌟 Limited Time Offer
Become a Women in CX Member AND join us in Dallas for our annual Global Gathering.
Find Your Support System
Grow your confidence and overcome shared challenges
Help support and make an impact in the lives of other women by joining our mentoring scheme.
Refine your leadership skills and help other aspiring women in CX grow & succeed by becoming a mentor.
OR
Get help navigating your career and personal development by finding your dream mentor.
“This community teaches me bravery, confidence, and solidarity. Nothing is more empowering than seeing a woman helping another woman grow as a person and a professional.”
Venesa Muscovic
Find support and make an impact
Enhance your career and discover new opportunities by connecting with our member coaches in the WiCX Marketplace.
All our coaches offer different perspectives and have insights into working as a CX professional, meaning they understand the problematic nuances our profession often brings.
As a member, you can book a free discovery call with any of our coaches at your convenience!
Plus! Get tailored support by booking 1-2-1 support calls with our community team.
Amy and Meg are on hand to help you make the most of your WiCX membership with platform and planning support.
From navigating the platform to achieving your WiCX goals, we’ll help you get unstuck and ready to write your first WiCX Win!
“Being surrounded by like-minded individuals facing similar challenges is invaluable and empowering. From tactical CX-thought leadership to professional coaching and support, the WiCX community is incredibly well-rounded and has already helped me grow confidence in my role and career.”
Charlotte Kennett
Enhance your visibility and influence in CX and technology
Raise Your Profile
Challenge the status quo and take your rightful place in shaping the future of CX and technology
Establish yourself as an expert in customer experience by sharing your insights and experiences with your fellow community members and our audience.
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Demonstrate your knowledge and experience by hosting a masterclass or case study.
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Gain exposure by featuring your writing on our website.
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Join the WiCX speaker bureau and unlock new paid speaking opportunities.
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Participate in our collaborative articles and showcase your expertise.
“Being a part of superb, sublime, and superior thinking from women who are out to change the world - one step at a time or by disruption. Women who continually challenge each other to think about -and act - with profound change for the world we want and are constantly re-creating.”
Diane Magers
Join best-in-class content
Help your voice find a new audience.
With a combined audience of +75,000, we will help your voice find its place in the CX industry.
37,000
Social media
followers
30,000
Website visitors
annually
650
Panel debate
attendees
9,500
Newsletter
subscribers
and counting…
Develop and refine your presentation skills. The WiCX stage is a safe and supportive space to present, allowing you to build confidence and improve your public speaking and presentation skills.
Plus! Sabine Groven, our Head of Content, offers 1-2-1 support to help you refine your ideas and content.
“The team at WiCX was very supportive of my publishing my first long-form article. I especially appreciated that they asked for exclusive publishing rights before I shared it on any other platforms, which made me feel even more confident in the content I had produced. And I am sure the publication of that article directly led to my participation in the Talk Trends panel, which was a wonderful opportunity to share knowledge from my Marketing and CX backgrounds.”
Beth Karawan
Joining the Movement
We operate an apply to join system to protect our community and maintain its safe space and culture.
Join today and unlock your
✔️ Connect with like-minded women in our private social media network—your new go-to space for building relationships and exchanging insights.
✔️ Deep dive into customer experience topics with our weekly webinars—hear from inspiring thought leaders and frontline practitioners who are delivering CX excellence globally.
✔️ Engage with content on your terms—never miss a beat with all our webinars available on-demand 24 hours after the live session. Learn at your own pace, whenever it suits you.
✔️ Find support and make an impact—join our mentoring scheme and be part of a network that lifts each other up.
✔️ Enhance your career and discover new opportunities—connect with member coaches in the WiCX Marketplace and take your career to the next level.
✔️ Establish yourself as a CX expert—share your insights and experiences with fellow community members and our wider audience.
✔️ Amplify your voice—with a combined audience of over 75,000, we’ll help your voice find its place in the CX industry.
✔️ Check into the weekly CX Clinic with Clare Muscutt anytime you need help to solve challenges as they crop up.
Plus! Save £120 by choosing an annual membership and get…
✔️ Focused advice with an exclusive 1:1 session with Clare Muscutt—tap into Clare’s wealth of experience as a CX leader and consultant to refine your business goals and leverage the community’s tools to achieve them.
“I simply love the WiCX values (Collaboration, Inclusion, Courageousness, Authenticity and Audacity) and see this live out in the interactions between WiCX women daily, plus WiCX provides an awesome platform to share and learn.”
Amanda Riches
Women in CX is a premium vendor-neutral membership community.
To maintain this, we do charge a membership fee.
All membership fees are reinvested into the community experience.
But we understand that sometimes, members may need extra personal financial support. So, here’s how we can help!
Corporate Membership
You could become a WiCX Member for FREE by asking your employer to fund your place. Many of our corporate members expense their subscriptions as part of their learning and development benefits.
If access to resources, insights, learning, inspiration, latest trends, masterclasses, case studies, networking, support, mentorship, events, discounts on coaching, access to consultancy and unlimited personal development opportunities (all in one place) could give you the leading edge, why wouldn’t they want to fund your place?
Social Pricing
For:
✓ Developing country
✓ Work for a charity organisation
We offer social pricing to ensure that social and economic barriers are removed for those living in developing countries and working in the third sector. Regular Academy members paying full price support those in need of equity.
£29.99/Month or £329.99/Year
Lisa France Scholarship
For:
✓ Unemployed
✓ NOT self-employed
We also offer a limited number of 3-month scholarships for women out of work who are in need of a supportive community to get them back on their feet.
3 Months free then £29.99/Month or £329.99/Year
“Women in CX has become so much more than a CX community. A second home, a safe place and an invaluable source of knowledge!”
Samantha Conyers
Do you have any questions?
Check out our FAQs below…
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Absolutely not! I worked in CX for years before I had CX in my job title. All you need is a desire to want to make the world a better place for customers and employees and the belief that by doing so, organisations can be better and deliver better results.
Our member’s job titles include Service Designer, User Researcher, Customer Service Manager, Customer Success Lead, Improvement Officer, Product Owner, Head of Marketing, the odd Chief Customer Officer and even a few CEOs!
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Quite simply, no. Many of our members work in marketing, customer success, operations, product development, research and even HR. So many women are impacting experiences and driving human-centred approaches from the ground up in organisations that haven’t quite ‘got it’ yet. All are welcome here!
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Not at all. The purpose of the community is to invite women from all stages of their careers to share a space so that they can learn from one another. As such a diverse community already, we have groups and content designed for everyone! You’re guaranteed to find what you need and feel welcome and included from day one.
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Men are welcome to join the wider community and can sign up at the bottom of the page to receive content, news and attend events like our monthly WiCX panel debate.
Inner Circle membership is only for those who identify as a woman or non-binary.
Allies who wish to provide greater support are welcome to share their expertise as we frequently host men who want to support women at our guest webinars.
If you or a chap you know wants to donate their time to support us as an ally of women in CX, please email us at support@womenincx.community
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Many of our members pay for their subscription and claim it back in expenses. However, if your employer would prefer an invoice and to pay directly, we can arrange that too. Just email meg@womenincx.community to request this.
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Fear not, we are absolutely committed to equity, diversity and inclusion so offer a social pricing policy to support women living in developing countries, making membership subscription half of the regular price. This offer is also open to women working in the third sector or charities whose companies may not be able to afford to support their development. We also offer a limited number of completely free 3 month scholarships for women who are either not in any form of employment or are in full-time education. Our application process will help you check your eligibility. Just fast-forward to the bottom of the page for more details.
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Absolutely! Our self-employed members are part of a thriving sub-community called the ‘Solopreneurs Corner’, they meet regularly to share what’s happening and to support one another. There have already been so many amazing collaborations taking place where members are winning new business and referring one another for leads. Collaboration is beating competition hands down over here!
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We have a clear set of guidelines that enable us to keep our community a safe, positive and healthy place to be and to ensure an enjoyable experience for everyone.
Be supportive. 👭
Encourage and support your fellow members. No one here is seeking your criticism, cynicism, or judgment (we can find those things elsewhere on the internet).
Share generously. ❤️
Your stories and experiences may be exactly what another member needs to hear to solve a problem or seize an opportunity.
Be constructive. 🤔
We’re here to push each other forward and lift each other up, find ways to help each other think bigger, reframe challenges and stay curious.
Don’t spam, promote, sell or troll. 🙅♀️
This community exists to help you learn. It’s not a place to spam, sell, promote your services or bully anyone else.
Hopefully, these should be easy guidelines to follow. 🥰