Join us for an exclusive masterclass with Jeannie Walters on how we can meet and exceed the needs of today’s customers while advocating for the value of inclusive leadership. 

In today’s rapidly evolving business landscape, customer expectations have shifted significantly—across both B2C and B2B sectors. While many organisations continue to rely on logic, data, and traditional business practices, there is a growing need to recognise the human beings behind every transaction and decision. For women in Customer Experience (CX), this moment presents both a challenge and an incredible opportunity: to lead with the strengths that often define our approach—empathy, insight, and clarity.
 
This masterclass, led by Jeannie Walters, CCXP, CSP, is designed to empower women CX professionals with the mindset, tools, and strategic frameworks to thrive in this new era of experience-driven business. Grounded in three core themes—Empathy, Innovation, and Simplicity—the session dives deep into how we can meet and exceed the emotional and functional needs of today’s customers, while also advocating for the value of inclusive leadership within our organizations.

You will learn: 

• How to reframe empathy as a competitive advantage, giving women in CX the authority to lead with their strengths.

• The tools and language that support women in driving strategic conversations around experience, trust, and innovation at the executive level.

• Fostering inclusive innovation to design experiences with a broader range of human perspectives in mind.

This masterclass will redefine effective leadership in B2B, especially for women in CX roles. It will give them the platform, strategies, and validation they need to lead change with confidence and impact.

Available exclusively to Women in CX community members.

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