Meet the Winners
Recognising the trailblazers transforming customer and employee experience across the globe.
The Women in CX Awards 2025 set out to shine a light on the remarkable women leading the way in customer and employee experience – and this year’s submissions surpassed all expectations. With entries from across industries, regions, and roles, we were inspired, moved, and energised by the scale, creativity, and heart behind every story shared. We’re incredibly proud to present this year’s cohort and we invite you to explore their stories. Each one is proof that when women lead with purpose, innovation, and courage, transformational change happens.
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
Meet the Winners!
Collaboration
Winner
Rhea Ebanks-Simpson
Highly Commended
Sarah Andrews
Culture
Winner
Susanna Baqué
Highly Commended
Dr. Hui Wu-Curtis
Inclusion
Winner
Stine Marsal
Highly Commended
Lara Husslebee
Innovation
Winner
Shannon Knowlton
Highly Commended
Charlotte Kennett
Solopreneur
of the Year
Winner
Katie Stabler
Highly Commended
Natalia Cerezo Martin
Women in CX
Technology
Winner
Judy Bloch
Highly Commended
Justyna Jakubek
Rising
Star
Winner
Kajol Patel
Highly Commended
Rebecca Gordon
Leader
of the Year
Winner
Elizabeth Okomba
Highly Commended
Alison Jaap
Our judging panel, made up of leading experts from across the CX community, described the calibre of nominations as “exceptional,” “world-class,” and “genuinely inspiring.”
From large-scale digital transformation to grassroots innovation, every finalist demonstrated the power of human-centred leadership to drive meaningful change.
What made this year’s submissions so special wasn’t just the impressive results—though many shared clear, measurable business impact—but the authenticity, vulnerability, and boldness shown by every nominee. We heard stories of women using their platforms to challenge outdated systems, champion diversity, and elevate those around them. Leaders who put empathy at the heart of technology. Solopreneurs building change from the ground up. Tech trailblazers breaking barriers and redefining what’s possible.
Our winners and highly commended honourees represent not only excellence in their fields, but also a new standard for inclusive, values-led leadership in customer experience.
“These awards are about more than recognition—they’re about representation. Seeing women from all walks of life being celebrated for their impact, not just their job titles, is a powerful reminder that leadership in CX is being redefined by women who lead with empathy, innovation, and courage. I couldn’t be prouder of our awards programme celebrating the incredible community we’ve built together.”
— Clare Muscutt, Founder and CEO of Women in CX
Thank you!
Congratulations to every nominee, finalist, highly commended and winner. Your work is shaping the future of CX—and we see you.
Huge thanks to our Head Judges and panel of experts, who contributed their time, expertise, and experience to ensure that women receive the recognition they deserve. We see and appreciate you too.
And thank you to our sponsors, without whose support this wouldn't have all been possible. You're the best!
Sponsored by
If you’re interested in sponsoring an award category or learning more about the 2026 awards, download the media pack here.
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
Could you be one of next year’s Inspiring Women in CX?
Register today to be the first to hear when our 2026 entries open.
