Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Smashing Silos: The Real Work Behind Joined-Up CX with Obi Santos
In this episode of Inspiring Women in CX, Clare Muscutt speaks with Obi Santos, a passionate CX leader and cross-functional change agent, about one of the biggest challenges facing customer experience professionals today: silos.
Obi shares her perspective on why, despite all the talk about alignment and collaboration, silos still persist—and what it really takes to overcome them.
Doing Life on Her Own Terms: Freya Finnerty on IVF, Identity and Agile CX
In this intimate and inspiring episode, Clare reconnects with Freya Finnerty—Agile Product Leader, CX professional, queer woman, and proud solo mum to baby Fox.
Freya opens up about choosing solo motherhood, navigating IVF as a gay woman, and how her background in agile product management unexpectedly prepared her for the emotional complexity and unpredictability of the journey.
Career Confidence for Women: Visibility, Leadership and Growth, with Michelle Ansell
“They have to start acting like leaders before they actually get the title or get the position. They have to take the opportunities. They have to be curious, agile, flexible.”
In episode #806 of the Inspiring Women in CX podcast, Clare is joined by Managing Partner Michelle Ansell for a refreshing and honest conversation about the winding road of career progression, the realities of leadership and what it really takes to thrive in a competitive landscape.
Mentors, Sponsors, Allies: How to Build Your Personal Board of Directors with Anne Dawson
“You don't have to be somebody's manager or even their mentor to sponsor them, to campaign on their behalf. If you see women in your company or minorities or any underrepresented group that you know is not getting the type of recognition that they deserve.”
In episode #003 of the WiCX Talk Trends podcast, Clare is joined by Anne Dawson, seasoned leader and Sr. Manager, Employee Development & Training at CallMiner, for an insightful conversation on the power of mentorship, sponsorship, and leadership in the workplace.
Empowering People, Elevating CX: The Power of Culture, Leadership and Employee Wellbeing, with Clare White
“There is actually a growing issue called presenteeism. It's when people are showing up at work, but they're either unwell, or they're burnt out, or they are just not able to do their best work. There was a recent survey which was conducted, it's a government survey. And it's shown that presenteeism…has cost UK businesses 25 billion pounds since 2018.”
In episode #805 of the Inspiring Women in CX podcast, Clare is joined by CEO and Founder Clare White for an insightful and energising conversation about building human-centred organisations through culture, leadership and employee empowerment.