Join our member only events to learn best practices, find practical solutions, and navigate challenges with the help of women who have overcome the same barriers
Live Podcast | How to Make AI Part of Your CX Team with Sandrea Morgan
AI shouldn’t replace your customer support team — it should join it. In this live episode, Clare sits down with Sandrea Morgan, Head of Customer Support at Adanola, to explore how she successfully implemented AI within her contact centre by treating it not as a tool — but as a team member.
Sandrea takes us behind the scenes of Adanola’s AI journey: from designing a rigorous training and development process, to building trust with advisors, to using a human-first testing framework that allowed AI to create value without compromising brand experience.
Join the movement
And unlock our full range of exclusive, member-only online events… PLUS! Opportunities to raise your profile as a women in CX & technology.