Join our online and in-person events to learn best practices, discover practical solutions, and navigate CX challenges together.
From connecting with incredible women in our Inner Circle during member-only networking sessions, masterclasses, and case study webinars, to joining open, free-to-attend WiCX Talk Trends events that explore the latest CX trends, there’s something for every level and experience.
Expect everything from fireside chats with C-level leaders, coaching workshops for personal growth, and CX drop-in clinics for real-time problem solving, to roundtable-style discussions where honest conversations spark fresh ideas.
Wherever you are on your CX journey, you’ll find connection, inspiration, and opportunity at every WiCX event.
Live Podcast | How to Make AI Part of Your CX Team with Sandrea Morgan (Inner Circle Members Only)
AI shouldn’t replace your customer support team — it should join it. In this live episode, Clare sits down with Sandrea Morgan, Head of Customer Support at Adanola, to explore how she successfully implemented AI within her contact centre by treating it not as a tool — but as a team member.
Sandrea takes us behind the scenes of Adanola’s AI journey: from designing a rigorous training and development process, to building trust with advisors, to using a human-first testing framework that allowed AI to create value without compromising brand experience.
Ready to go beyond our open events? Join the Inner Circle
The Women in CX Inner Circle is the world’s first membership community for women in customer experience and technology.
Inside, you’ll unlock access to 250+ hours of expert-led webinars, member-only networking, and opportunities to raise your profile as a CX thought leader.
If our open events are your starting point, the Inner Circle is where your CX journey really takes off.