Join us for an exclusive webinar with Wayne Simmons, based on his latest book, “The Customer Excellence Enterprise: A Playbook for Creating Customers for Life.” Learn how to create a culture that delivers on the promise of customer-first service through systemic, structural change.

In today’s experience-driven world, companies need to go beyond just selling products or services – they must help customers live their best lives. This is the new standard customers expect and deserve.

In this transformative session, Global Customer Excellence Lead at Pfizer, Wayne Simmons, will introduce the concept of the Customer’s Right to Reverence and explore how organisations can become predisposed to deliver exceptional experiences through DNA-level change.

You will learn:
✨ How to embed structural and systemic customer-centricity across the enterprise
✨ What it takes to align “customer-first” intentions with a truly customer-led reality
✨ Practical steps for evolving into a Customer Excellence Enterprise – one that creates lasting value, loyalty, and trust

This is more than a mindset shift – it’s a blueprint for change that closes the gap between promises and performance, empowering companies to build lasting relationships with customers.

Available exclusively to Women in CX community members.

Already a member? RSVP here.

Not yet a member? Learn more here.