CSG and Nasdaq called 2025 the “Prove-It Year” for customer experience. Organisations can no longer rely on CX programs, passion, or promises alone. Leaders were expected to show measurable return on their CX investments.

It feels like 2026 is the Prove-It Now Year.

CX leaders are being asked not just why experience matters, but how it’s driving real results.

In this exclusive Women in CX webinar, Jeannie Walters, award-winning CX strategist and author of the forthcoming book Experience Is Everything, shares a practical, grounded approach for leading CX in this new reality. Drawing from the book’s Mindset–Strategy–Discipline framework, Jeannie will show how CX leaders can build momentum, credibility, and confidence—even without perfect authority, unlimited resources, or ideal conditions.

This session is designed for CX leaders who care deeply about customers and want to show leaders that their work delivers tangible value.

You’ll learn how to:
✨ Move CX from intention to impact
✨ Treat CX as a business discipline that leaders can see, measure, and support
✨ Start where you are and build progress through small, intentional actions
✨ Reinforce CX through habits, communication, and shared accountability

You’ll also get a preview of the ideas, tools, and real-world examples from Experience Is Everything, which will be released later this year.

Webinar attendees will be invited to preorder the book and receive exclusive bonuses designed to help turn insight into action.

Available exclusively to Women in CX Inner Circle members.

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