Live Podcast | Journey Management: The Next Evolution of Customer Experience with Marion Boberg, Clare Muscutt and Megs Armour
Something brand new is coming to Women in CX! ⚡
We’re testing a whole new format, and you’re invited to be part of it. For the first time ever, we’re taking the Inspiring Women in CX Podcast LIVE!
Not only will we have TWO amazing guests, but this time, you can join the conversation in real-time, asking questions, sharing thoughts, and shaping the discussion as we go.
Customer journeys have long been the foundation of great CX management, but in today’s fast-moving digital world, journey management must evolve beyond static maps into living, breathing systems that guide decision-making for every function in the business.
But how do you make it work at scale? How do you engage product, engineering, marketing, and sales to embed journeys into their workflows? And with journeys increasingly treated as data products, what do structure, governance, and maintenance look like?
In our first-ever LIVE podcast episode, Clare Muscutt is being joined by expert guests Megs Armour and Marion Boberg to explore how leading businesses are building a CX army—operationalising journey management across the organisation to drive continuous improvement and deliver better customer outcomes.
Don’t just listen, join in! Be part of this interactive episode and help us shape the discussion. 💬🎙️
We will discuss:
The Evolution of Journey Management:
• How has journey management evolved from traditional journey mapping?
Building a CX Army:
• How do you embed journey thinking into different teams—product, operations, engineering, marketing, and sales?
Journey Management as a Design System:
• How do you operationalise journey management like a design system?
Data, Governance, and Maintenance:
• How do you ensure journey data stays relevant and useful across the business?
Future Trends & Advice:
• What trends are shaping the future of journey management?
Sign up today to be part of the first EVER WiCX Interactive podcast and help us to shape this important conversation together!
Available exclusively to Women in CX community members, click the button below to sign up and start your 7-day free trial.