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Masterclass | What's Next In CX: How To Be Proactive in a Reactive World with Jeannie Walters
This masterclass, led by Jeannie Walters, CCXP, CSP, is designed to empower women CX professionals with the mindset, tools, and strategic frameworks to thrive in this new era of experience-driven business. Grounded in three core themes—Empathy, Innovation, and Simplicity—the session dives deep into how we can meet and exceed the emotional and functional needs of today’s customers, while also advocating for the value of inclusive leadership within our organisations.
This masterclass will redefine effective leadership in B2B, especially for women in CX roles. It will give them the platform, strategies, and validation they need to lead change with confidence and impact.
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