Join us for an exclusive masterclass on Total Experience with Founder and CX Consultant Weronika Rosiak-Jedz.

In a changing world, new concepts help us organise complexity, surface connections we hadn’t seen before, and unite what was previously separated. Total Experience is one such concept. By linking Customer and Employee Experience into one shared system, TX enables better impact, alignment, and long-term value. When CX and EX are treated in silos, organisations risk missing feedback loops, duplicating efforts, and limiting their full potential.

This session will show you what TX is, why it matters, and how to apply it in real-world contexts—from projects to broader organisational strategy.

You’ll learn:

• What Total Experience means and how it connects CX and EX into one shared system

• Explore tools and examples that show how to expand the Customer Journey into the Total Journey.

• Discover first steps, good questions, habits, and collaboration practices that help bring TX to life inside your organisation.

This Masterclass will support those looking to work more holistically with experience by connecting the dots between customer and employee needs through Total Experience (TX).
 

Available exclusively to Women in CX community members.

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