Human-Centred Leadership: Why We Need This More Than Ever Right Now, with Vicky Hampson

Join Vicky Hampson, Co-Founder and Chief Customer Officer at Defy Expectations, for an interactive session all about what it really means to lead with a human touch. 

Vicky will kick things off with a 20-minute talk to set the scene on why human-centred leadership matters now more than ever and how we can build these skills. The session will then open up for wider discussion to enable us to exchange rich experiences, insights and challenges from within the WiCX community to make learning magic happen. ✨

Bring your questions, experiences, and ideas as we dive into how to blend human connection, avoid common leadership mistakes, and make a real impact in our workplaces.

You will learn:

✅ Why human-centred leadership is more critical than ever in today’s workplace.

✅ The key skills, behaviours, and mindsets that define effective human-centred leadership.

✅ How to leverage technology as an enabler to unlock human potential.

✅ Common mistakes to avoid when balancing human and tech-driven leadership.

✅ Actionable steps to apply these principles in your own leadership journey.

Let’s talk, share, and figure it out together!

Available exclusively to Women in CX community members, click the button below to sign up and start your 7-day free trial.