WOMEN IN CX UNCONFERENCE 2026
ACCELERATING
RESPONSIBLE
ACTION
LONDON | 13th & 14th Jul 2026
DALLAS | 20th & 21st Oct 2026
Collaborative
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Authentic
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Courageous
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Inclusive
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Audacious
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Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
An intentionally different gathering for women shaping the future of experience leadership.
AI is accelerating, customer expectations are rising, and organisations are under pressure to transform faster than ever before. But across industries, technology is often advancing faster than organisations are redesigning experiences around the humans using them.
Most organisations already have more insight than ever before. The challenge now is what happens next…
How leaders turn understanding into action.
How organisations transform responsibly.
How we build experiences and systems people can genuinely trust in the AI era.
This Is Not A Traditional Conference
No passive audiences. No endless PowerPoints. No conference overwhelm.
Just collaborative conversations, collective intelligence, and practical exploration designed for action.
Built Around Participation
The WiCX UnConference was pioneered as the first Open Space format within the CX industry.
Designed intentionally differently, the experience combines:
Engage in discussions that tackle pressing issues, share success/failure stories, and offer actionable insights.
Collaborative Open Space breakouts
Expert-led panels with Q&A
Expect thought-provoking talks from speakers who have shattered glass ceilings and are leading innovation.
Connect with like-minded peers, build new relationships, and access mentorship opportunities to advance your CX career.
Peer-to-peer learning & connection
Rest, recharge and reconnect with wellness experiences thoughtfully designed to nourish your mind, body and soul throughout.
Health and wellbeing features
Incredible evening experiences
Unwind, connect and celebrate with extraordinary evening experiences designed to make every moment count.
Accelerating Responsible Action
As organisations navigate increasing complexity, AI acceleration and rising customer expectations, experience leaders are being asked to operationalise insight, orchestrate transformation and prepare for the rise of increasingly autonomous systems.
The organisations shaping the next era of customer experience will not simply be those adopting the most advanced technology.
They will be the ones capable of aligning insight, operations, governance, experience design, systems design and AI around experiences customers and employees can genuinely trust.
The 2026 Conversations
Click on a box to explore the topic and meet the speakers
We Create the Playbook Together
Human Intelligence. AI-Enabled Collaboration.
Throughout the experience, attendees contribute ideas, tensions and emerging thinking into shared collaborative canvases designed to make collective intelligence visible across the room in real time.
Working alongside facilitators, AI-supported synthesis tools help identify:
Emerging themes
Recurring patterns
Practical tensions
Future-facing ideas
As conversations unfold. AI supports synthesis. Humans remain responsible for meaning.
Built For Practitioners Shaping the Next Era of Experience
The WiCX UnConference is intentionally designed as a practitioner-led experience for women working across:
Customer Experience | Employee Experience | AI & Innovation | Transformation | Product & Design | Operations | Digital & Technology | Insights & Research
This is not a vendor-led conference.
Attendance is intentionally curated to protect the quality of conversation, collaboration and connection within the room.
No exhibition halls. No sales-floor energy. Just honest conversations between the people actively shaping what comes next
Two Experiences.
One Shared Mission.
Two Experiences. One Shared Mission.
Women in CX UnConference EMEA
London
13th & 14th July
Women in CX UnConference USA
Dallas
20th & 21st October
More Than An Event
The WiCX UnConference exists to create space to fully explore what responsible leadership looks like in the AI era.
Not through passive consumption.
But through participation, collaboration and collective exploration around what organisations build next.
“WiCX events are unlike any other that I've been too - and I have a global perspective. The energy, opportunities for growth/learning, inspiring women and conversations in a safe place is hugely valuable.”
- Shameem Smillie
“Upon joining the WiCX network, I was overwhelmed with the support, inspiration and overall content that has proved thought provoking and relevant. Attending the annual gathering was a great way to begin my journey. The collaboration and inclusiveness of the event was phenomenal, I've not experienced that in any conference I've attended across the past 15+ years. It fed the mind, body and soul! Truly fantastic.”
- Clare White
“I was already enjoying being part of the community, but the annual event was so incredibly inspiring and exciting and positive, it was exactly what I needed to drive me forward. The whole day was unlike anything I've been to, it was warm and welcoming and about making genuine connections. It was like being out with a group of friends, I loved it!”
- Tracey Pankhurst
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We can’t wait to see you there!
FOUNDING VENUE PARTNERS
The world’s leading data, insights, and consulting company, Kantar provide insights and actionable recommendations to clients worldwide. Working with diverse clients to inspire, inform, and create strategies, whatever their objectives, Kantar collects their data digitally and shares their insights in real time and, by harnessing the power of AI and machine learning, offers new services that couldn’t have been dreamt of a few years ago!
Creating game-changing technologies and services that shape our future - that's what Ericsson does.
By combining creativity, expertise and technology, they open new possibilities in communication. And together, support the resolution of global challenges. For example, mitigating climate change and connecting every school worldwide.
STRATEGIC PARTNERS
Contact centers are drowning in conversations and starving for insight. UJET is building what comes next, the Experience Center, where Spiral listens to every customer conversation and surfaces what they're really telling you, and AXO turns that intelligence into action. It's a different way of thinking about customer experience entirely. See what they're building at ujet.cx.
Thematic unifies surveys, tickets, calls, reviews, and social into one source of customer truth, with every theme traceable back to the raw comments behind it. Teams go from AI summaries they can't verify to insights they can stake a decision on. Up and running in days, not quarters. That's why the world's most innovative CX programs trust us, including DoorDash and Mitsubishi.
With only one Strategic Partner package remaining, we are looking for a brand who aligns with our vision and values.Vendor attendance is strictly limited to sponsors and corporate members.For more information, visit our sponsorship and corporate membership pages.SUPPORTING PARTNERS
Adopt industry-first cloud innovations.
AWS thinks years ahead to innovate on your behalf, delivering the first cloud-native compute, serverless, storage, and relational databases.
With 3 Supporting Partner packages remaining, we are looking for brands that align with our vision and values. For more information, visit our sponsorship page.With 3 Supporting Partner packages remaining, we are looking for brands that align with our vision and values. For more information, visit our sponsorship page.With 3 Supporting Partner packages remaining, we are looking for brands that align with our vision and values. For more information, visit our sponsorship page.Become a Sponsor
A radically different, community-first CX event
Forget passive panels and corporate posturing. The UnConference invites every woman in the room to share, learn, connect, and contribute, genuinely and wholeheartedly. Sponsors aren’t stuck on the sidelines; they’re welcomed into the experience, with meaningful, authentic engagement at every touchpoint, creating real connections with your target customers.
