With teams across the world under pressure to “do AI” — and a staggering 95% of pilots failing — the real question isn’t how fast we can implement, but how responsibly.
How do we ensure a safer, more ethical future for customers and employees?
At Women in CX, we don’t show up for the conversation in March; we lead it.
This year’s theme, ‘Give to Gain,’ highlights the power of reciprocity and collective support. When organisations truly invest in women, the return is exponential in opportunity, innovation, and positive impact.
And right now, nowhere is that investment more needed than in the rooms where decisions about AI are being made.
All month long, we’re championing the women shaping the future of CX and technology, and creating spaces around the globe where more women can step into these conversations with confidence, clarity, and influence.
Why this matters
AI is being adopted at a speed most teams were never prepared for. Many organisations are under pressure to ‘do AI’ with little strategic clarity, limited governance, and no grounding in human experience.
This year, Forrester predicts:
Two major scandals will result from AI mishandling customer research
Three in ten firms will harm their Total Experience growth due to poorly implemented AI self-service
The stakes are high.
Without diverse voices, AI decisions risk amplifying bias, harming trust, and undermining the experiences we work so hard to build.
Women in CX and tech bring the lived insight, the ethical lens, and the customer-centred mindset needed to design AI that serves people — not the other way around.
This Women’s History Month, let’s not just talk about change—let’s make it happen.
Be part of the conversation
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Be part of the conversation ☆
Our upcoming in-person events
Join us for inspiring conversations, authentic connections, and bold ideas.
London
Amsterdam
Riyadh
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Canada
Sydney
A virtual open networking session
For members who can’t join us in person—or for those who want to continue the conversation—we’re hosting a virtual networking session on March 2nd.
This interactive session is all about connecting with the Women in CX community to:
🌟 Reflect on the key takeaways from IWD and Women’s History Month.
🌟 Share insights from our IWD events around the globe.
🌟 Explore how we can collectively push the industry forward.
🌟 Feel the power of the community as we come together to discuss how we can drive meaningful change.
Celebrating the Awesome Women to Follow in CX 2026
Stay tuned for the official list—it’s coming soon!
We’re excited to announce the upcoming launch of our annual Awesome Women to Follow in CX list! This will shine a spotlight on trailblazers, innovators, and leaders making waves in CX and technology.
Throughout March, Women’s History Month, we’ll celebrate each of these incredible women individually, sharing their stories to inspire and empower others across the industry. These are the women shaping the future of CX, proving what’s possible when we lift each other up.
Catch up on our 2025 awesome women to follow!
Ready to join the movement?
Join our community to develop your networks and customer experience skills through our platform of 100’s of resources, webinars, and more!