Is AI actually improving customer experience – or just automating the same broken journeys? 

In collaboration with @ujet.cx, Women in CX presents another bold, unfiltered WiCX Talk Trends panel debate that cuts through the noise to uncover what’s really happening with AI in customer experience.

According to MIT’s latest “GenAI Divide” report, 95% of AI pilots fail to deliver measurable business impact. 

So, what separates the 5% that do make a difference? 

Moderated by Clare Muscutt, join pioneering women leaders as they explore:

✨ Why 95% of AI pilots fail – and how to avoid the same traps

✨ How to design AI that enhances CX, not just efficiency

✨ Foundations for moving AI projects from pilot to production

✨ Building trust, inclusion, and empathy into AI initiatives

✨ How women in CX can lead responsible, ethical AI innovation

Ready to go beyond the hype and make your next AI project actually deliver – for your business, customers, and team?

Open to non-members and allies. Register today to secure your FREE spot!