Careers aren’t always linear – and sometimes the unexpected moments shape our leadership the most.
Claire Bristowe's journey to becoming an award-winning CX leader hasn’t been without its curveballs, including experiences many women will relate to. But rather than setting her back, these moments created space to pause, reflect, and return with renewed clarity and purpose.
With a fresh perspective, Claire helped re-ignite a customer-centric culture at Aegon, elevating both mindset and customer experience. Her impact didn’t go unnoticed – contributing to her recognition as an international CX Leader of the Year and earning six gold awards in just three years.
This honest and inspiring case study explores how personal growth, resilience, and strategic storytelling can amplify your professional impact.
Join this session to learn:
How Claire turned time away into a catalyst for stronger leadership and impact
Practical ways to showcase your work in business cases and award submissions
How to connect personal development with organisational CX success
What it takes to stand out and gain recognition in competitive award seasons
Come along to hear Claire’s story, her lessons learned, and how you can apply these insights to elevate your own CX journey.
Available exclusively to Women in CX Inner Circle members.
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