Stay up to date with the latest customer experience thought leadership from our members
‘Rise & Thrive: Crafting Your Path in Women's CX Leadership’, with Michelle Ansell
At Women in CX, we frequently discuss the struggles that women face climbing the CX ladder. Despite a whole host of awesome, inspirational women leading the way, the ‘broken rung’ still prevents many talented women from making it into management and leadership roles.
Michelle Ansell’s recent webinar was designed to address this head-on. In this article, we’re sharing some of the key takeaways from her session.
‘The Audacious Guide to Navigating Imposter Syndrome,’ with DeAnna Avis and Natalia Cerezo Martin
DeAnna Avis and Natalia Cerezo Martin recently hosted a fantastic masterclass for our audience, providing strategies for confronting and reframing imposter syndrome. In this article, we’ll go through some of the key takeaways from their session.
‘Brand Management: What’s Customer Experience Got to Do with it?’ By Beth Karawan
What’s customer experience got to do with brand management? As it turns out, everything!
Written by the Co-Founder & EVP of ImprintCX, Beth Karawan, in our latest article, ‘Brand Management: What’s Customer Experience Got to Do with it?’, we’re diving deeper into the relationship between brand management and customer experience.
‘Bridging Borders: Intercultural Insights’, with Charlotte Kennett
Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, recently hosted a masterclass on intercultural management for the Women in CX community, and we were interested in hearing more!
In this interview, Charlotte offers candid reflections and practical advice on navigating cultural differences.
The Power of Employee Experience
With love in the air throughout February, we’re directing our focus to something close to all our hearts; Employee Experience!
Inviting our community members to contribute their insights and personal experiences to our collaborative article on the topic of EX, we asked the following: “To what extent do you believe employee experience contributes to customer experience?”. So, does a happy employee translate to a happy customer?
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