Are you concerned about bias in AI algorithms? Intrigued by the future of next-generation immersive experiences? Wondering how to make personalised experiences trustworthy? Or questioning how artificial intelligence will continue to transform our experiences?

Missed the live event? Fear not! Delving into Zendesk’s 2024 CX Trends Report, watch the replay of our latest panel discussion, ‘WiCX Talk Trends: How AI and Tech Are Redefining CX’, now.

Hosted by thought leader Clare Muscutt (WiCX) and featuring the Director of Value Consulting Emily Freeland (Zendesk), Lead User Researcher Natasha den Dekker (Santander), Head of Customer Experience Agnes So (HotDoc), and Empathy Expert Sandra Thompson (Ei Evolution), during this one-hour panel discussion, our expert speakers draw from their diverse industry backgrounds to share firsthand experiences, explore best practices, highlight common pitfalls, and provide actionable, practical insights for you to take back to your work.

Panel Topics Include

  • AI and intelligent experiences

  • Data and trustworthy experiences

  • Next-gen and immersive experiences

  • DEI: Bias & AI

Watch the replay

Bias in AI

As technology continues to revolutionise customer experiences, one concern that emerges is the potential bias in AI algorithms. At Women in CX, we're committed to addressing this issue head-on and exploring its implications for the future of customer experience.

As part of the discussion, our panel of experts delve deep into the topic of bias in AI algorithms, offering insights, strategies, and practical approaches.

Here's a glimpse of what you can expect:

  • Understanding the risks associated with bias in AI algorithms, especially within customer service and support systems

  • Exploring strategies for mitigating potential biases and promoting fairness

  • Ensuring alignment between AI initiatives and your brand's core values and ethical standards

Meet the Panellists

  • Sandra Thompson

    Empathy Expert

    Ei Evolution

  • Natasha den Dekker

    Lead User Researcher

    Santander

  • Emily Freeland

    Director, Value Consulting

    Zendesk

  • Agnes So

    Head of Customer Experience

    HotDoc

Watch the replay

Watch the replay

Don't miss out on this opportunity to gain insights from industry experts, ask your burning questions, and connect with fellow CX and technology professionals.

Register today and we’ll email you a recording of the event.