Stay up to date with the latest customer experience thought leadership from our members
‘Rise & Thrive: Crafting Your Path in Women's CX Leadership’, with Michelle Ansell
At Women in CX, we frequently discuss the struggles that women face climbing the CX ladder. Despite a whole host of awesome, inspirational women leading the way, the ‘broken rung’ still prevents many talented women from making it into management and leadership roles.
Michelle Ansell’s recent webinar was designed to address this head-on. In this article, we’re sharing some of the key takeaways from her session.
‘Bridging Borders: Intercultural Insights’, with Charlotte Kennett
Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, recently hosted a masterclass on intercultural management for the Women in CX community, and we were interested in hearing more!
In this interview, Charlotte offers candid reflections and practical advice on navigating cultural differences.
‘What I wish I knew’: Advice for Future CX Leaders
With Women in CX the best place to appeal for advice, ask for support and find solutions to current CX challenges, this month we asked our members, “What’s one thing you wish you’d known when starting out in the CX industry?”.
Sharing their nuggets of wisdom in the hopes of helping those who follow in our footsteps to sidestep the same challenges, from getting stakeholders onside, integrating CX into the broader business strategy, and the importance of building alliances, to see what our members had to say, read the full article now.
How to Use Data to Drive Investment Decision-Making
“93% of customer initiatives fail (yes, that many!), with as little as 23% of C-suite respondents claiming that their CX investments brought about ‘tangible benefits’.
Why is this? And what can we do to demonstrate the impact of our CX initiatives to stakeholders?
Businesses soon become disillusioned when CX-ers fail to explain the results of their initiatives. This is often the result of CX initiatives that aim to do too much and, as a result, take far too long!
By adopting an increasingly agile approach – combining the science of data with the art of CX – we can avoid stakeholder…”
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