Stay up to date with the latest customer experience thought leadership from our members
‘Maybe She’s Born with It, Maybe It’s Wider Systemic Issues’, by Meg Coates
Do women need fixing? Or is it about time we recognise the external factors at play?
In her latest article, Meg Coates, Head of Operations here at Women in CX, explores what imposter syndrome actually is, why it exists, and foregrounds how similarly to diversity and inclusion, when it comes to imposter syndrome, the onus is still often on the individual to adapt and “fit in”, when our focus should instead be on fixing the environments built to exclude us.
Women’s History Month 2024: Why Imposter Syndrome?
“Why imposter syndrome?” As this year’s International Women’s Day theme is ‘Inspire Inclusion’, that’s the question you might be asking.
With women in the workplace experiencing higher levels of imposter syndrome than men, it’s important to understand that this phenomenon isn’t “all in our heads”. Nor is it something we just have to “get over”.
Throughout March, Women’s History Month, we’ll be tackling imposter syndrome head-on and challenging the status quo that perpetuates these feelings of inadequacy.
‘The Heart of CX: What's Love Got to Do With it?’ By Clare Muscutt
Love isn't just for Valentine's Day—it's a powerful force in shaping exceptional customer and employee experiences. In her latest article, Clare Muscutt explores how love and empathy are transforming the landscape of CX and EX.
‘What I wish I knew’: Advice for Future CX Leaders
With Women in CX the best place to appeal for advice, ask for support and find solutions to current CX challenges, this month we asked our members, “What’s one thing you wish you’d known when starting out in the CX industry?”.
Sharing their nuggets of wisdom in the hopes of helping those who follow in our footsteps to sidestep the same challenges, from getting stakeholders onside, integrating CX into the broader business strategy, and the importance of building alliances, to see what our members had to say, read the full article now.
‘Why Customer-Centricity May Be Killing Your CX Strategy’, by Clare Muscutt
Challenging the CX status quo, in her latest article, Clare Muscutt calls into question our laser focus on achieving customer-centric status and instead offers up an alternate approach for leaders in need.
Become a member
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.