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‘Brand Management: What’s Customer Experience Got to Do with it?’ By Beth Karawan
Brand Management, Customer Experience, Customer Centricity, Change Management Sabine Groven Brand Management, Customer Experience, Customer Centricity, Change Management Sabine Groven

‘Brand Management: What’s Customer Experience Got to Do with it?’ By Beth Karawan

What’s customer experience got to do with brand management? As it turns out, everything!

Written by the Co-Founder & EVP of ImprintCX, Beth Karawan, in our latest article, ‘Brand Management: What’s Customer Experience Got to Do with it?’, we’re diving deeper into the relationship between brand management and customer experience.

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The Power of Employee Experience
Employee Experience, Customer Experience, Employee Engagement Sabine Groven Employee Experience, Customer Experience, Employee Engagement Sabine Groven

The Power of Employee Experience

With love in the air throughout February, we’re directing our focus to something close to all our hearts; Employee Experience!

Inviting our community members to contribute their insights and personal experiences to our collaborative article on the topic of EX, we asked the following: “To what extent do you believe employee experience contributes to customer experience?”. So, does a happy employee translate to a happy customer?

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