Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Olga Potaptseva about Agile Customer Experience and violence against women.
“if something doesn’t feel right – despite however many times the other person tells you it’s your fault or it’s okay for them to treat you like that – if you have that feeling that it’s not right, the first thing to do is to somehow, somehow reach out and tell somebody, and get the help that you need to be able to move on”
Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.
“How are we making sure that our products are providing them accessible experiences? And so, there’s so much around this topic that I think we need to just do a better job talking about it. We need to do a better job asking for that representation when we are in a position to do so. Look around the room and ask, ‘Is this representative of our customers?’ And if not, ‘What are we going to do about that?’
Clare Muscutt talks with Diane Magers about applying psychology to CX & life's swimming pool moments.
“I don’t know why we don’t take that time, Clare. I think that’s one thing for women, everybody I talk to who – if we take time out of our crazy lives, we always say, ‘Oh, my gosh. We should do this more often.’ Although that is, I call it a God thump, saying to you, ‘You need to spend more time thinking about who you are and the role that you play.’
Don’t think about the job; think about the role you want to play in other people’s lives and in the organisations that you’re in. That takes it out of, ‘It’s a job,’ or ‘It’s a career,’ or ‘It’s a position.’ It’s a role, and it’s got responsibilities that are yours and yours alone, and knowing yourself can really help you in achieving and addressing what your role is”
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
“You still have the man who thinks that he is allowed to ask his wife not to work, and the wife will accept that because her husband is asking for this. We have to change the mindset that women – we have really, really in the region, the women are ambitious; they are educated; they want to prove themselves. So, we have to change this and empower the women, look at the women in the other countries, and tell them, ‘You can do. You can perform. You can succeed on your own. You don’t need the man, the male guardianship with you.”