Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.

“How are we making sure that our products are providing them accessible experiences? And so, there’s so much around this topic that I think we need to just do a better job talking about it. We need to do a better job asking for that representation when we are in a position to do so. Look around the room and ask, ‘Is this representative of our customers?’ And if not, ‘What are we going to do about that?’