Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
“Yeah. Good question. And I often reflect on that for many, many years. I would have told you that it was about luck and being in the right place at the right time. And people liking me and being helpful. And all of that is without doubt, really valuable in a career. But actually when I go back and I analyse kind of the biggest moves I made, were all moves that, I proactively advocated for. And I think it's quite typical of women maybe to sort of slightly downplay their own agency in constructing their career and maybe hang back when men don't, which is frustrating and pretty stupid really”