Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks about CX Insights and Women in the Workplace with Kantar Insights CEO Amy Cashman
I think it’s really important to be clear what your red lines are in an organisation. I’m very clear there’s things I won’t miss: I have never missed one of my children’s assemblies; I’ve never missed sports day; I’ve never missed a parents’ evening. I just won’t miss stuff like that. And I’ve had occasions where it’s clashed with an important meeting and I’ve consciously chosen to explain, ‘I’m not at that meeting because I’m at a school assembly.’ I haven’t tried to hide it and say, ‘I’ve got a medical appointment’ or anything like that because that’s how you get the message that that is okay and that is normal. And that’s not always felt comfortable, to be truthful. I’ve come to that, I would say, over a period of time. It wasn’t something I would have done straight away when I got back from maternity leave, but I hope by doing things like that it just makes it…
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”