Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
“I think you explain it really well. I personally can see why I took that difficult year so hard because, just like yourself, I’d been privileged to be in positions where people had massively advocated for me: when I worked for the debt collection company, I was on what they called the ‘One to Watch’ list, which is an amazing feeling. And I wasn’t there just by accident – it was down to what I’d done and how I acted there – but it was absolutely also through the support of my senior leader.’
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
“It’s just learning to be kind to yourself, I think; that goes for whatever walk of life you’re in. If you’re working, you do work so hard and round-the-clock, but you’ve just got to find ways to be kind to yourself, haven’t you? And accept that we’re not always going to be on our game. I’m not always going to be on my game as a mum. I’m not always going to be on my game as a wife or as a consultant or as a business owner, but you’ve just got to be kinder to yourself and go, ‘That’s okay. Step back. Reset, and go again when you’re ready.’ You have to do the same as a parent: you’ve got to go, ‘Today was a disaster. Tomorrow’s another day, and we’ll feel better tomorrow (after gin).’”
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
“I went to a doctor to talk about freezing eggs and the procedure, how much it costs, like all the details. And I was actually considering doing that because what about if I'm 40 and I regret not doing it. You hear lots of women who have done pretty much the same thing that you and I are doing (focussing on our careers) and they turned 40 or 45 or whatever, and they're fine and they never regret it. But you also know the other stories of people who actually put their career first and then had trouble conceiving.”