Stay up to date with the latest customer experience thought leadership from our members
‘The Audacious Guide to Navigating Imposter Syndrome,’ with DeAnna Avis and Natalia Cerezo Martin
DeAnna Avis and Natalia Cerezo Martin recently hosted a fantastic masterclass for our audience, providing strategies for confronting and reframing imposter syndrome. In this article, we’ll go through some of the key takeaways from their session.
‘Brand Management: What’s Customer Experience Got to Do with it?’ By Beth Karawan
What’s customer experience got to do with brand management? As it turns out, everything!
Written by the Co-Founder & EVP of ImprintCX, Beth Karawan, in our latest article, ‘Brand Management: What’s Customer Experience Got to Do with it?’, we’re diving deeper into the relationship between brand management and customer experience.
‘Bridging Borders: Intercultural Insights’, with Charlotte Kennett
Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, recently hosted a masterclass on intercultural management for the Women in CX community, and we were interested in hearing more!
In this interview, Charlotte offers candid reflections and practical advice on navigating cultural differences.
The Power of Employee Experience
With love in the air throughout February, we’re directing our focus to something close to all our hearts; Employee Experience!
Inviting our community members to contribute their insights and personal experiences to our collaborative article on the topic of EX, we asked the following: “To what extent do you believe employee experience contributes to customer experience?”. So, does a happy employee translate to a happy customer?
‘Maybe She’s Born with It, Maybe It’s Wider Systemic Issues’, by Meg Coates
Do women need fixing? Or is it about time we recognise the external factors at play?
In her latest article, Meg Coates, Head of Operations here at Women in CX, explores what imposter syndrome actually is, why it exists, and foregrounds how similarly to diversity and inclusion, when it comes to imposter syndrome, the onus is still often on the individual to adapt and “fit in”, when our focus should instead be on fixing the environments built to exclude us.
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