WOMEN IN CX UNCONFERENCE

BERLIN

23rd & 24th September 2025

Tickets now on sale – Early bird pricing available!

★ Collaborative

★ Authentic

★ Courageous

★ Inclusive

★ Audacious

★ Collaborative ★ Authentic ★ Courageous ★ Inclusive ★ Audacious

What is WiCX UnConference?

WiCX UnConference is a dynamic, participant-driven experience that puts you in the driver's seat.

No sales pitches. No endless PowerPoint slides.

Just women having real conversations, making meaningful connections, and collaboratively problem-solving together.

Why Berlin?

We’re bringing WiCX UnConference to the heart of Europe! Berlin’s creative energy, diversity, and innovation make it the perfect backdrop for our first-ever EMEA gathering.

Plus, with exceptional transport links with low-cost travel, that means cost and time-efficient journeys for all!

What to Expect

The WiCX UnConference is not your typical corporate CX event. It’s a high-energy, community-led experience where women in customer experience and tech come together to connect, learn, and thrive in an inclusive, empowering space built by women, for women.

At WiCX UnConference Berlin, you’ll experience:

Inspiring speakers sharing lived experiences, not LinkedIn quotes

Interactive panels and problem-solving sessions shaped by your real challenges

Powerful networking with fellow women in CX and tech from across EMEA

Open, honest, unfiltered conversations on stage and in break-outs

A genuine sense of belonging you won’t find anywhere else

No suits. No slides. No sales pitches. Just real talk, real connection, and real change.

What you’ll get

Hover over an image to learn more.

Open Space breakout discussions focused on your biggest CX challenges.

Interactive sessions shaped by you

Hear from trailblazing women, then roll up your sleeves and collaborate to create change.

A mix of inspiration and action

Your ideas won’t just stay in the room; they’ll be captured in a published playbook available to all attendees after the event.

A playbook you help create

Keep the vibe going with a relaxed, social evening filled with meaningful conversation and connection, with a Berlin twist.

An evening of entertainment

The learning and connections continue long after we say goodbye.

A community that lasts beyond the event

Plus! Swag bags, optional activities, professional headshots, networking breakfast and lunches, and a few fun surprises…

What Past Attendees Say

“Everything a Woman in CX wants and may not know she needs to feel valued, seen, and heard. This event not only evokes new ideas or ways to tackle current challenges, but also fosters powerful female camaraderie. The perfect recipe for creating delectable inspiration and lasting connections.”

- Serena Riley

“I loved the freedom to choose a topic of meaning to me, while not feeling like I'm missing out on other meaningful conversations because we had scribes and feedback loops that would capture all key ideas in the playbook for us to learn from later. I really enjoyed the evening event and getting to learn something completely different with one another! Such a great time and way to allow people to let loose a little more.”

- Stephanie Linville

“My motivation for attending this conference was to hopefully rediscover my passion for CX, EX, my role and my industry in general. The energy & passion I felt from the other attendees definitely rubbed off on me and I left having accomplished my goal!” 

- Anne Dawson

The Agenda

Designed by women, with women in mind, we’ve thought of everything, including how hard it can be to take time away from home. We’ve crafted the agenda to be as accessible and flexible as possible, facilitating an inclusive experience for those who need to travel there and back within 24 hours.

Of course, for those who want to soak up more of Berlin’s brilliance, we’ve made it easy to enjoy optional activities before and after the event — for connection, fun, and reflection.

The Day Before - Early arrivals can join us for a welcome drink at 6pm and join us for an *optional informal dinner to get to know your fellow attendees. 

The Day Of - Enjoy sightseeing in Berlin before the event starts or arrive just in time for the event. It’s your choice ✨

Day 1

11:30 am
Registration Opens 

12:00 pm
Networking lunch & Professional headshots

12:45 pm
Welcome, Grounding Meditation and Intro to Open Space

13:00 pm
Panel with Q&A - The Future of Journey Management 

13:45 pm
Choose 1 of 4 Facilitated Open Space Sessions

15:00 pm
Networking Coffee break with sweet treats

15:30 pm
Panel with Q&A  - The Future of Omnichannel Customer Listening

16:15 pm
Choose 1 of 4 Facilitated Open Space Sessions

17:30 pm
Regroup and Reflection Talk & Activity

18:00 pm
Close and return to hotels to freshen up 

19:30 pm
Evening entertainment at a Berlin location with a local twist (this will be fun!)

Day 2 

09:00 am
Networking Breakfast 

09:45 am
Welcome back & Reflections 

10:00 am
Panel with Q&A - The Future of AI in CX 

10:45 am
Choose 1 of 4 Facilitated Open Space Sessions

12:00 pm
Networking Coffee break with sweet treats

12:30 pm
Regroup and Reflection Talk & Activity

14:00 pm
Closing Celebration Party 

15:30 pm
Depart

Optional Berlin Outdoor Spa Trip
for those who wish to linger a little longer.
*Optional activities at extra cost  

Ticket Options

• Best Value • Best Value • Best Value

🎟 Inner Circle Member Ticket – Best Value!

£189 | $250 | €225

For current WiCX Members

Full UnConference access…

✔ Community networking + activities

✔ Speaker sessions & roundtables

 ✔ Copy of the post event playbook 

 ✔ Ticket to the evening entertainment 

➡ ️ Already a member? Log in to book now at the lowest possible rate.

• Best Value • Best Value • Best Value

✨ Want to join the community + attend?

💼 Full Price + Membership

£799 | $1050 | €955  (Save £900 / $1205 / €1037 off regular price)

For senior professionals or company-funded attendees

✔ Full UnConference access + community support

✔ Includes 1 year WiCX membership (Worth £600)

For those who need financial assistance to participate:

🌱 Social Price + Membership

£499 | $650 | €595 (Save £1400 / $1875  / €1615 off regular price)

For independent professionals, early-career or low-income CXers

✔ Full UnConference access + community support

✔ Includes 1 year WiCX membership (worth £300)

➡️ Support your career and the movement – join & attend.

General Ticket Releases (Non-member)

For those who want event-only access:

Tier

Early Bird Ticket

Release One

Release Two

General Release

Price

£399 | $550 | €475

£599 | $790 | €725

£799 | $1050 | €955

£1,099 | $1450 | €1305

Availability

Limited tickets available

When Early Bird sells out

When Release One sells out

When Release Two sells out

🎯 Secure your place early to save up to £700 / $940 / €810.

Get your company to sponsor you. Download our employer sponsor letter here.

The Venue

We are hosting UnConference 2025 Berlin at The Shed.

Need some help knowing where to stay or where to fly into? Check out our helpful guide by clicking the button below.

UnConference FAQ’s

  • Yes, non-members can attend WiCX UnConference 2025.

  • Members can access tickets by logging into the WiCX platform here or emailing our community team at support@womenincx.community

  • We recommend any of the following:

    Locke at Eastside Gallery, 150-160€. 30-min travel.

    Sly Hotel, 185€. 30 min travel.
    15% discount-code "WOMENINCXFOUNDEVER" valid from June 25 to August 25, 2025, for stays between Sept 22–25, 2025. Use via homepage in the "booking code" field.

    Estrel Hotel Berlin, 125-150€. 5-7 min walk.

    Roomers Berlin Steinplatz, Autograph Collection, 350-400€. 40 min travel.

    Hot4el de Rome, 400-500€. 40 min travel to the venue. 40-60 min travel from the airport.

  • Due to the nature of the event, men are unable to attend at this time.

  • Yes! We welcome anyone who's voice is under-represented in the CX industry.

  • You do not have to live in EMEA to attend.

    WiCX UnConference 2025 is our annual global gathering, so all nationalities are welcome.

  • Absolutely! You can download our employer letter here.

★ Collaborative

★ Authentic

★ Courageous

★ Inclusive

★ Audacious

★ Collaborative ★ Authentic ★ Courageous ★ Inclusive ★ Audacious

🤝 Sponsored by 🤝

We’re proud to partner with Foundever®, a global leader in customer experience, in our shared mission to elevate diverse voices and build an inclusive future for our industry.

Interested in sponsorship? Find out more here.

💌 Got Questions?

Need help or have a question about attending?
Reach out to us at events@womenincx.community