WOMEN IN CX UNCONFERENCE
Miami
Tickets now on sale – Early bird pricing available!
18th & 19th November 2025
★ Collaborative
★ Authentic
★ Courageous
★ Inclusive
★ Audacious
★ Collaborative ★ Authentic ★ Courageous ★ Inclusive ★ Audacious
What is WiCX UnConference?
WiCX UnConference is a dynamic, participant-driven experience that puts you in the driver's seat.
No sales pitches. No endless PowerPoint slides.
Just women having real conversations, making meaningful connections, and collaboratively problem-solving together.
Why Miami?
We’re returning to the USA for round two — and this time, we’re heading to Miami, a city known for its vibrant culture, bold energy, and creative spirit. Expect sunshine, soul, and fun — all in one unforgettable experience.
With great flight connections and affordable options for domestic and international travelers, WiCX UnConference Miami is both accessible and energizing.
What to Expect
The WiCX UnConference is not your typical corporate CX event. It’s a high-energy, community-led experience where women in customer experience and tech come together to connect, learn, and thrive in an inclusive, empowering space built by women, for women.
At WiCX UnConference Miami, you’ll experience:
✅ Inspiring speakers sharing lived experiences, not LinkedIn quotes
✅ Interactive panels and problem-solving sessions shaped by your real challenges
✅ Powerful networking with fellow women in CX and tech from across the USA and beyond
✅ Open, honest, unfiltered conversations on stage and in break-outs
✅ A genuine sense of belonging you won’t find anywhere else
No suits. No slides. No sales pitches. Just real talk, real connection, and real change.
What you’ll get
Hover over an image to learn more.
Open Space breakout discussions focused on your biggest CX challenges.
Interactive sessions shaped by you
Hear from trailblazing women, then roll up your sleeves and collaborate to create change.
A mix of inspiration and action
Your ideas won’t just stay in the room; they’ll be captured in a published playbook available to all attendees after the event.
A playbook you help create
Keep the vibe going with a relaxed, social evening filled with meaningful conversation and connection, with a Miami twist.
An evening of entertainment
The learning and connections continue long after we say goodbye.
A community that lasts beyond the event
Plus! Swag bags, optional activities, professional headshots, networking breakfast and lunches, and a few fun surprises…
What Past Attendees Say
“Everything a Woman in CX wants and may not know she needs to feel valued, seen, and heard. This event not only evokes new ideas or ways to tackle current challenges, but also fosters powerful female camaraderie. The perfect recipe for creating delectable inspiration and lasting connections.”
- Serena Riley
“I loved the freedom to choose a topic of meaning to me, while not feeling like I'm missing out on other meaningful conversations because we had scribes and feedback loops that would capture all key ideas in the playbook for us to learn from later. I really enjoyed the evening event and getting to learn something completely different with one another! Such a great time and way to allow people to let loose a little more.”
- Stephanie Linville
“My motivation for attending this conference was to hopefully rediscover my passion for CX, EX, my role and my industry in general. The energy & passion I felt from the other attendees definitely rubbed off on me and I left having accomplished my goal!”
- Anne Dawson
The Agenda
Designed by women, with women in mind, we’ve thought of everything, including how hard it can be to take time away from home. We’ve crafted the agenda to be as accessible and flexible as possible, facilitating an inclusive experience for those who need to travel there and back within 24 hours.
And for those staying longer — we’ve planned optional connection opportunities and experiences to help you make the most of magical Miami.
The Day Before - Early arrivals can join us for a welcome drink at 6pm and join us for an *optional informal dinner to get to know your fellow attendees.
The Day Of - Enjoy sightseeing in Miami before the event starts or arrive just in time for the event. It’s your choice ✨
Day 1
11:30 am
Registration Opens
12:00 pm
Networking lunch & Professional headshots
12:45 pm
Welcome, Grounding Meditation and Intro to Open Space
13:00 pm
Panel with Q&A - The Future of Journey Management
13:45 pm
Choose 1 of 4 Facilitated Open Space Sessions
15:00 pm
Networking Coffee break with sweet treats
15:30 pm
Panel with Q&A - The Future of Omnichannel Customer Listening
16:15 pm
Choose 1 of 4 Facilitated Open Space Sessions
17:30 pm
Regroup and Reflection Talk & Activity
18:00 pm
Close and return to hotels to freshen up
19:30 pm
Evening entertainment at Miami location with a local twist (this will be fun!)
Day 2
09:00 am
Networking Breakfast
09:45 am
Welcome back & Reflections
10:00 am
Panel with Q&A - The Future of AI in CX
10:45 am
Choose 1 of 4 Facilitated Open Space Sessions
12:00 pm
Networking Coffee break with sweet treats
12:30 pm
Regroup and Reflection Talk & Activity
14:00 pm
Closing Celebration Party
15:30 pm
Depart
Optional Beach and Sunset Boat Trip
for those who wish to linger a little longer. *Optional activities at extra cost
Ticket Options
🎟 Inner Circle Member Ticket – Best Value!
$250
For current WiCX Members
Full UnConference access…
✔ Community networking + activities
✔ Speaker sessions & roundtables
✔ Copy of the post event playbook
✔ Ticket to the evening entertainment
➡ ️ Already a member? Log in to book now at the lowest possible rate.
✨ Want to join the community + attend?
💼 Full Price + Membership
$1050 (Save $1205 off regular price)
For senior professionals or company-funded attendees
✔ Full UnConference access + community support
✔ Includes 1 year WiCX membership (Worth $849)
For those who need financial assistance to participate:
🌱 Social Price + Membership
$650 (Save $1875 off regular price)
For independent professionals, early-career or low-income CXers
✔ Full UnConference access + community support
✔ Includes 1 year WiCX membership (worth $349)
➡️ Support your career and the movement – join & attend.
General Ticket Releases (Non-member)
For those who want event-only access:
Tier
Early Bird
Release One
Release Two
General Release
Availability
Limited
Time Limited
Time Limited
Available
Price
$550
$790
$1050
$1450
🎯 Secure your place early to save up to £700 / $940 / €810.
Get your company to sponsor you. Download our employer sponsor letter here.
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URGENT - BOOK YOUR HOTEL NOW!
We have secured limited availability at a HUGE discount for rooms at the stunning Gale Miami with City views, a rooftop pool and spa – for just $219 per night – saving you $245 on their regular room price. But you’ll have to move fast and before they sell out!
Group Code: WOMENINCX2025
We are hosting the event at Foundever HQ.
To get to Miami, the most common way is to fly into Miami International Airport (MIA). Other options include flying into Fort Lauderdale-Hollywood International Airport (FLL) or driving, particularly if you're already in Florida. You can also take a bus or train, though these options may involve more travel time.
UnConference FAQ’s
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Yes, non-members can attend WiCX UnConference 2025.
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Members can access tickets by logging into the WiCX platform here or emailing our community team at support@womenincx.community
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To get to Miami, the most common way is to fly into Miami International Airport (MIA). Other options include flying into Fort Lauderdale-Hollywood International Airport (FLL) or driving, particularly if you're already in Florida. You can also take a bus or train, though these options may involve more travel time.
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Due to the nature of the event, men are unable to attend at this time.
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Yes! We welcome anyone who's voice is under-represented in the CX industry.
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You do not have to live in the USA to attend.
WiCX UnConference 2025 is our annual global gathering, so all nationalities are welcome.
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Absolutely! You can download our employer letter here.
★ Collaborative
★ Authentic
★ Courageous
★ Inclusive
★ Audacious
★ Collaborative ★ Authentic ★ Courageous ★ Inclusive ★ Audacious
💌 Got Questions?
Need help or have a question about attending?
Reach out to us at events@womenincx.community