Stay up to date with the latest customer experience thought leadership from our members
Human-Centric Design in Crisis: a Tale of Crafting the NHS Covid-19 App, with Tijana Tasich
At Women in CX, we’re lucky to have a diverse, knowledgeable community of amazing women.
One of them is the former NHS COVID-19 app’s Experience Design Lead, Tijana Tasich, who recently gave us a fantastic case study on human-centric design in the face of crisis.
In this article, we go through some of the key takeaways from Tijana’s talk.
‘Rise & Thrive: Crafting Your Path in Women's CX Leadership’, with Michelle Ansell
At Women in CX, we frequently discuss the struggles that women face climbing the CX ladder. Despite a whole host of awesome, inspirational women leading the way, the ‘broken rung’ still prevents many talented women from making it into management and leadership roles.
Michelle Ansell’s recent webinar was designed to address this head-on. In this article, we’re sharing some of the key takeaways from her session.
‘The Audacious Guide to Navigating Imposter Syndrome,’ with DeAnna Avis and Natalia Cerezo Martin
DeAnna Avis and Natalia Cerezo Martin recently hosted a fantastic masterclass for our audience, providing strategies for confronting and reframing imposter syndrome. In this article, we’ll go through some of the key takeaways from their session.
‘Brand Management: What’s Customer Experience Got to Do with it?’ By Beth Karawan
What’s customer experience got to do with brand management? As it turns out, everything!
Written by the Co-Founder & EVP of ImprintCX, Beth Karawan, in our latest article, ‘Brand Management: What’s Customer Experience Got to Do with it?’, we’re diving deeper into the relationship between brand management and customer experience.
‘Bridging Borders: Intercultural Insights’, with Charlotte Kennett
Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, recently hosted a masterclass on intercultural management for the Women in CX community, and we were interested in hearing more!
In this interview, Charlotte offers candid reflections and practical advice on navigating cultural differences.
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