Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.
“And all of those things that people perceive when they think that change is happening and they feel fearful, it's a threat, right? It's a threat to their survival. So if you're able to use techniques in emotional intelligence, empathy, positive outlook, adaptability, and all of those great things, then people are more likely to go with you when you want to create the change. So that's one thing which is the relationships within the organisation.“
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
“My sister she's, black , she's got Afro hair and when my mother pitched up back home, you know, pushing my sister in the pram, my own grandmother, turned round to my mother and said, you know, she looked in the pram seeing a little black baby and said, you need to take her back to the jungle where she came from. And this was my mother's mother. My auntie who was considered a little bit well off, I suppose she used to say to my mother, Oh, don't bring the kids round because she didn't want the neighbours to know she had, people that weren't white in the family.”
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
“I went to a doctor to talk about freezing eggs and the procedure, how much it costs, like all the details. And I was actually considering doing that because what about if I'm 40 and I regret not doing it. You hear lots of women who have done pretty much the same thing that you and I are doing (focussing on our careers) and they turned 40 or 45 or whatever, and they're fine and they never regret it. But you also know the other stories of people who actually put their career first and then had trouble conceiving.”
Episode #001 Rebecca Brown talking about work-life balance and building a happiness-centred career
Host Clare Muscutt and Guest Rebecca Brown discuss what it means to create a happiness centred career. Covering topics including personal values, beating imposter syndrome, the perils of the gender pay gap, the desire for motherhood, living life on your own terms, the challenges of being a visible woman on social media and the power of sisterhood.