Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience.
“… because of digital, we now expect brands to provide constant support, personalization and ease – brands really have to live up to those expectations now.”
Clare Muscutt talks with Airship’s Strategic Services Lead, Jennie Lewis about the challenges faced by women in Customer Experience technology.
I mean, it's not easy [for women in tech] For years I'd go into meetings where I was the only woman in the room, like it would just be a bunch of Engineers and me. I think, the two biggest things I ran into were folks, taking credit for my work— Having people just, just straight-up take credit for it. That, and then really getting dismissed during some of those meetings. You know, in some cases one of the guys that I had a little joke where I would say something and we had a customer who would just be like... “No, that can't possibly work”. And then ‘he’ (my account management friend) would repeat the exact same thing I said and it was accepted….. The sexism is mind-blowing…..
Clare Muscutt hosts Amanda Riches as she shares her inspiring story from inside and outside CX.
“But interestingly, the main negativity that I remember was from the HR leadership. And I think these days, people in people and culture functions and HR, they’re the leading the way in that diversity and inclusion, but at that point, we were seen a bit of a problem – only by a small minority in the HR leadership – but still a problem.
And there was actually kind of sentiments of how would female colleagues feel working with us, being in the same room as us? You know, those sorts of things… and that sort of stereotype that if you’re gay, you’re a predator or whatever.”
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
“I went to a doctor to talk about freezing eggs and the procedure, how much it costs, like all the details. And I was actually considering doing that because what about if I'm 40 and I regret not doing it. You hear lots of women who have done pretty much the same thing that you and I are doing (focussing on our careers) and they turned 40 or 45 or whatever, and they're fine and they never regret it. But you also know the other stories of people who actually put their career first and then had trouble conceiving.”