WICX EMEA UNCONFERENCE 2026
LONDON
13th & 14th | July 2026
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Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
Two summer days in London with brilliant women shaping the future of customer experience, transformation and AI.
Expect rooftop conversations in the sunshine, collaborative breakout discussions, incredible food, wellness experiences, sunset views on the Thames and the kind of honest industry conversations that rarely happen inside traditional conference venues.
Day One
Beyond Understanding
The experience begins with good food, grounding energy and a room full of women ready to think differently.
After registration and brunch, we ease into the UnConference with opening remarks, followed by breathwork and meditation.
Then the conversation begins.
Following an insight download from Kantar exploring how humans are adopting AI and what it means for the future of customer experience, the first conversation explores one of the biggest frustrations facing customer experience leaders today:
Why do organisations know so much about their customers, yet still struggle to turn insight into meaningful action?
Together, attendees explore the growing gap between listening and execution, examining how organisations can better connect customer understanding with decision-making, accountability and change.
Through expert discussion, Open Space exploration in breakouts and collective playback, the room examines:
Why valuable insight often fails to drive action
Where accountability breaks down
How organisations operationalise customer understanding
And what needs to change to close the gap between insight and execution
Following an afternoon of reflection, networking and collective playback, the conversation turns towards a challenge many organisations are now wrestling with:
How do we deliver connected experiences when ownership, technology and decision-making are increasingly fragmented?
As customer journeys become more complex and organisations become more interconnected, traditional approaches to journey management are no longer enough.
Together, attendees explore how organisations are evolving beyond journey maps and touchpoints towards more adaptive models of orchestration, systems thinking and organisational alignment.
Through expert discussion, Open Space exploration and collective playback, the room examines:
Why disconnected ownership creates disconnected experiences
Where journey management approaches are reaching their limits
How organisations create alignment across teams, channels and functions
And what it takes to deliver more connected, adaptive and human-centred experiences in increasingly complex environments.
Part Two
Beyond Journey Management
As the final reflections are shared and the day's conversations come to a close, attendees leave with new perspectives, new questions and a deeper understanding of the challenges facing the industry.
Then, as the sun begins to set, the conversation continues beyond the venue and onto the Thames.
Evening Experience
Sunset On The Thames
On Monday evening, attendees will board a Private Thames Luxury Charter for a beautifully curated summer evening sailing through central London.
Imagine: deckchairs on the open-air deck, a golden hour across the skyline, music playing as the city drifts by, delicious food, a glass of Pimm’s in hand, and conversations that continue long into the evening.
No awkward networking - just brilliant women connecting in a much more human way.
Day Two
Beyond Automation
Day Two begins with breakfast, movement and a renewed sense of connection across the room.
The conversation then turns towards Beyond Automation: What Happens When AI Starts Making Decisions?
Together, attendees explore the emerging reality of agentic AI and increasingly autonomous customer ecosystems, including what responsible leadership, governance and human oversight look like as organisations begin delegating more decision-making, coordination and action to AI systems.
Through expert discussion, Open Space exploration and collective playback, the room examines:
What should never be handed fully to AI
What responsible AI autonomy looks like in practice
And what organisations need to build before autonomy scales
By the final reflection and closing celebration, the experience becomes more than a series of sessions. It becomes a shared blueprint for what responsible action could look like next.
As the final Open Space conversations come to a close, the pace begins to slow.
Before attendees head back into the noise of everyday life, we create space for something many industry events never allow time for:
Reflection.
After two days of discussion, debate and collective exploration, attendees are invited to step back and consider:
What challenged my thinking?
What gave me hope?
What am I taking back into my organisation?
What responsible action am I committing to next?
Because insight only creates value when something changes afterwards.
Only then do we come back together as a community to close the experience.
The final reflections bring together the themes, tensions and opportunities surfaced throughout the UnConference, transforming hundreds of individual conversations into a collective understanding of what comes next.
And then it's time to celebrate.
Part Two
Collective Reflection & Celebration
We close the UnConference with a summer party alongside the women who helped shape the conversation.
A final opportunity to connect, laugh, exchange details and celebrate everything we've created together before heading home inspired, energised and ready to act.
Staying A Little Longer?
For those extending their stay, there will be an optional small-group evening at Aire Ancient Baths with a relaxed dinner afterwards.
A final chance to unwind, decompress and leave London feeling restored before the journey home.
Collaborative
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Authentic
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Courageous
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Inclusive
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Audacious
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Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
A Practitioner-Led Experience
The majority of attendees work across:
Customer Experience | Employee Experience | AI & Innovation | Transformation | Product & Design | Operations | Digital & Technology | Insights & Research
Attendees range from emerging leaders to senior decision-makers working inside some of the world’s most recognised brands.
The common thread is not job title. It is active involvement in shaping the future of experience leadership.
What your 2-day ticket includes:
🎤 Inspiring expert-led panel discussions exploring AI, orchestration, customer insight and the future of human-centred leadership
🤝 Collaborative Open Space breakouts combining collective human intelligence with AI-enabled synthesis to help groups tackle pressing issues, share success and failure stories, and offer actionable insights
🏙 Rooftop networking overlooking London with space to connect with like-minded peers, build meaningful relationships and access mentorship opportunities to support your CX career growth
🌱 Two days fuelled by delicious, nutritious, sustainable, organic catering provided by the UK’s first female-founded B Corp catering company, POW Food
🦋 Reflection activities, celebration moments and immersive wellness experiences intentionally woven throughout to leave you feeling energised, inspired and deeply connected
✨ A private Thames Luxury Charter evening experience with sunset views, music, incredible food and the kind of relaxed conversations that rarely happen inside traditional conference venues
PLUS! Free professional headshots, exclusive WiCX UnConference goodie bags and delicious, healthy drinks and snacks to keep you refuelled and re-energised across the two days! 🙌
Meet Our London Speakers & Facilitators
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Shameem Smillie
EMEA GTM Leader, Amazon Connect | AI-Powered Customer Experience
Amazon Web Services (AWS) -
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Sandrea Morgan
Head of Customer Support
Adanola -
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Lorena Lovric
Director of Customer Experience
Aterian, Inc -
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Lily McNally
Design Lead
Lloyds Banking Group -
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Olga Potaptseva
CEO
European Customer Consultancy (ECC) -
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Ashley Couto
Vice President, Creators
Passion.io -
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Freya Finnerty
Agile Capability Lead
Enfuse Group -
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Clare Muscutt
Founder & CEO
Women in CX
Collaborative
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Authentic
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Courageous
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Inclusive
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Audacious
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Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
Intentionally Curated.
Limited Capacity.
Ticket releases remain intentionally limited to protect the quality of conversation, collaboration and connection within the room.
Inner Circle Members
June 1st
£249 | €299
Early Bird UK
June 9th
£590 | €700
Release 1 UK
Coming soon
£750 | €890
Release 2 UK
Coming soon
£950 | €1190
General Release UK
Coming soon
£1,150 | €1360
WiCX Inner Circle members receive priority access and exclusive member pricing before tickets are released publicly.
Approved waitlistees will receive the invitation to buy Earlybird tickets first. Once the limited number of tickets at each tier are sold through, the price moves up to the next tier automatically.
If you receive an invitation in the first wave, we recommend taking the opportunity to buy ASAP to avoid disappointment.
How can I get my employer to cover the cost?
If you need to request budget to attend, we have built a handy business case template to help you.
Central London
Designed For Ease
The format is intentionally designed to allow attendees to experience the full event with just one overnight stay where possible.
Click on the map below to see hotels, prices, train stations and the venue location.
Monday 13 July → Tuesday 14 July 2026
Day One: 10:00am → Late
Day Two: 09:00am → 3:00pm
UnConference London FAQ’s
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Members can access tickets by logging into the WiCX platform here or emailing our community team at support@womenincx.community
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Yes, non-members can attend WiCX UnConference.
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Due to the nature of the event, men are unable to attend at this time.
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Yes! We welcome anyone who's voice is under-represented in the CX industry.
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You do not have to live in EMEA to attend.
WiCX UnConference is our annual global gathering, so all nationalities are welcome.
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Absolutely! You can download our employer letter here.
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Here's a rundown of the best options nearby, for different budgets and styles:
Sea Containers London ⭐ 4.5 — the closest hotel to the venue; right on the South Bank with Thames views, nautical-inspired design, a sky bar, and a highly praised restaurant. Consistently excellent reviews for staff and atmosphere. The premium choice for attendees who want to treat themselves.
Stylish boutique hotel. Trendy rooftop bar, great South Bank location. ~5 min walk.
Hampton by Hilton London Waterloo ⭐ 4.3
Reliable mid-range option. Includes breakfast, very close to Waterloo Station. ~12 min walk.
Premier Inn London County Hall ⭐ 4.3
Iconic location next to the London Eye. Spacious rooms, great value. ~15 min walk.
Premier Inn London Waterloo (Westminster Bridge) ⭐ 4.1
Budget-friendly, 5 min from Waterloo Station. Some rooms have Big Ben views. ~15 min walk.
Point A Hotel London, Waterloo ⭐ 3.8
Very compact rooms but good value and well-located for budget-conscious attendees. ~14 min walk.
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✈️ Airports
Heathrow (LHR) — Most international flights (~60–70 min total) Take the Piccadilly line to Green Park or Waterloo, or the Elizabeth line to London Bridge and connect from there. Many flight options but allow extra time for the journey.
Gatwick (LGW) — Best option (~55 min total) Take the Gatwick Express to London Bridge (~30 min), then a short train hop to Waterloo East, which is a 10-minute walk from the venue. Very straightforward.
London City (LCY) — Most central (~40 min total) Take the DLR to Bank station, then the Waterloo & City line direct to Waterloo. Compact airport, fast security — great if attendees are flying in from within Europe.
Stansted (STN) — Budget airlines (~75 min total) Stansted Express to Liverpool Street (~50 min), then the Central or Waterloo & City line to Waterloo. Good value fares but the furthest away.
Luton (LTN) — Budget airlines (~65 min total) Train to Luton Airport Parkway, then Thameslink to St Pancras (~25 min), then tube to Waterloo. Note: there's a shuttle bus between the terminal and the Parkway station.
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Waterloo (~10 min walk) — the main hub. Served by National Rail (South Western Railway), plus the Jubilee, Northern, Bakerloo, and Waterloo & City Underground lines.
Waterloo East (~8 min walk) — connected to Waterloo by a covered walkway. Useful for anyone coming from South East London or Kent via Southeastern trains.
Collaborative
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Authentic
●
Courageous
●
Inclusive
●
Audacious
●
Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
💌 Got Questions?
Need help or have a question about attending?
Reach out to us at events@womenincx.community