WICX EMEA UNCONFERENCE 2026
LONDON
13th & 14th | July 2026
Collaborative
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Authentic
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Courageous
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Inclusive
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Audacious
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Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
Two summer days in London with brilliant women shaping the future of customer experience, transformation and AI.
Expect rooftop conversations in the sunshine, collaborative breakout discussions, incredible food, wellness experiences, sunset views on the Thames and the kind of honest industry conversations that rarely happen inside traditional conference venues.
Day One
From Insight To Orchestration
The experience begins with good food, grounding energy and a room full of women ready to think differently.
After registration and brunch, we ease into the UnConference with meditation, opening remarks and an introduction to Open Space.
Then the conversations begin.
The first half of Day One explores Beyond Understanding: Turning Insight Into Action — how organisations close the gap between customer understanding and meaningful execution.
After the first Open Space breakouts and group reflections, the afternoon moves into Beyond Journey Management: The Organisational Orchestration Challenge — exploring how organisations evolve beyond fragmented journeys towards more connected, adaptive and human-centred experiences.
Across the day, attendees move between:
Expert-led inspiration sessions
Two rounds of Open Space breakouts
AI-enabled synthesis
Rooftop networking in the sunshine
Reflection activities
Professional headshots
Collaborative contributions to the live UnConference Playbook
This is where ideas start becoming visible.
Evening Experience
Sunset On The Thames
On Monday evening, attendees will board a private Thames charter for a beautifully curated summer evening through central London.
Imagine: deckchairs on the open-air deck, a golden hour across the skyline, music playing as the city drifts by, a glass of Pimm’s in hand, and conversations that continue long into the evening.
No awkward networking - just brilliant women connecting in a much more human way.
Day Two
Beyond Automation
Day Two begins with breakfast, movement and a renewed sense of connection across the room.
The conversation then turns towards Beyond Automation: What Happens When AI Starts Making Decisions?
Together, attendees explore the emerging reality of agentic AI and increasingly autonomous customer ecosystems, including what responsible leadership, governance and human oversight look like as organisations begin delegating more decision-making, coordination and action to AI systems.
Through expert discussion, Open Space exploration and collective playback, the room examines:
What should never be handed fully to AI
What responsible AI autonomy looks like in practice
And what organisations need to build before autonomy scales
By the final reflection and closing celebration, the experience becomes more than a series of sessions. It becomes a shared blueprint for what responsible action could look like next.
Designed To Feel Different
This is not conference survival mode. Across the two days, expect:
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Nourishing food from women-owned caterers
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Rooftop conversations overlooking London
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Wellness and movement moments
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Professional headshots
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Collaborative AI journey mapping
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Post-it covered walls full of collective intelligence
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Curated reflection spaces
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Practical conversations designed for action
Because brilliant industry events should not leave people exhausted.
They should leave people energised, connected and ready to act.
Central London
Designed For Ease
The format is intentionally designed to allow attendees to experience the full event with just one overnight stay where possible.
Monday 13 July → Tuesday 14 July 2026
Day One: 10:00am → Late
Day Two: 09:00am → 3:00pm
Staying A Little Longer?
For those extending their stay, there will be an optional small-group evening at Aire Ancient Baths with a relaxed dinner afterwards.
A final chance to unwind, decompress and leave London feeling restored before the journey home.
Collaborative
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Authentic
●
Courageous
●
Inclusive
●
Audacious
●
Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
A Practitioner-Led Experience
The majority of attendees work across:
Customer Experience | Employee Experience | AI & Innovation | Transformation | Product & Design | Operations | Digital & Technology | Insights & Research
Attendees range from emerging leaders to senior decision-makers working inside some of the world’s most recognised brands.
The common thread is not job title. It is active involvement in shaping the future of experience leadership.
Intentionally Curated.
Limited Capacity.
Ticket releases remain intentionally limited to protect the quality of conversation, collaboration and connection within the room.
Inner Circle Members
June 1st
£249 | €299
Early Bird UK
June 9th
£590 | €700
Release 1 UK
Coming soon
£750 | €890
Release 2 UK
Coming soon
£950 | €1190
General Release UK
Coming soon
£1,150 | €1360
WiCX Inner Circle members receive priority access and exclusive member pricing before tickets are released publicly.
Approved waitlistees will receive the invitation to buy Earlybird tickets first. Once the limited number of tickets at each tier are sold through, the price moves up to the next tier automatically.
If you receive an invitation in the first wave, we recommend taking the opportunity to buy ASAP to avoid disappointment.
100% of event revenue is reinvested directly back into the community experience.
UnConference London FAQ’s
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Members can access tickets by logging into the WiCX platform here or emailing our community team at support@womenincx.community
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Yes, non-members can attend WiCX UnConference.
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Due to the nature of the event, men are unable to attend at this time.
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Yes! We welcome anyone who's voice is under-represented in the CX industry.
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You do not have to live in EMEA to attend.
WiCX UnConference is our annual global gathering, so all nationalities are welcome.
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Absolutely! You can download our employer letter here.
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Here's a rundown of the best options nearby, for different budgets and styles:
Sea Containers London ⭐ 4.5 — the closest hotel to the venue; right on the South Bank with Thames views, nautical-inspired design, a sky bar, and a highly praised restaurant. Consistently excellent reviews for staff and atmosphere. The premium choice for attendees who want to treat themselves.
Stylish boutique hotel. Trendy rooftop bar, great South Bank location. ~5 min walk.
Hampton by Hilton London Waterloo ⭐ 4.3
Reliable mid-range option. Includes breakfast, very close to Waterloo Station. ~12 min walk.
Premier Inn London County Hall ⭐ 4.3
Iconic location next to the London Eye. Spacious rooms, great value. ~15 min walk.
Premier Inn London Waterloo (Westminster Bridge) ⭐ 4.1
Budget-friendly, 5 min from Waterloo Station. Some rooms have Big Ben views. ~15 min walk.
Point A Hotel London, Waterloo ⭐ 3.8
Very compact rooms but good value and well-located for budget-conscious attendees. ~14 min walk.
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✈️ Airports
Heathrow (LHR) — Most international flights (~60–70 min total) Take the Piccadilly line to Green Park or Waterloo, or the Elizabeth line to London Bridge and connect from there. Many flight options but allow extra time for the journey.
Gatwick (LGW) — Best option (~55 min total) Take the Gatwick Express to London Bridge (~30 min), then a short train hop to Waterloo East, which is a 10-minute walk from the venue. Very straightforward.
London City (LCY) — Most central (~40 min total) Take the DLR to Bank station, then the Waterloo & City line direct to Waterloo. Compact airport, fast security — great if attendees are flying in from within Europe.
Stansted (STN) — Budget airlines (~75 min total) Stansted Express to Liverpool Street (~50 min), then the Central or Waterloo & City line to Waterloo. Good value fares but the furthest away.
Luton (LTN) — Budget airlines (~65 min total) Train to Luton Airport Parkway, then Thameslink to St Pancras (~25 min), then tube to Waterloo. Note: there's a shuttle bus between the terminal and the Parkway station.
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Waterloo (~10 min walk) — the main hub. Served by National Rail (South Western Railway), plus the Jubilee, Northern, Bakerloo, and Waterloo & City Underground lines.
Waterloo East (~8 min walk) — connected to Waterloo by a covered walkway. Useful for anyone coming from South East London or Kent via Southeastern trains.
Collaborative
●
Authentic
●
Courageous
●
Inclusive
●
Audacious
●
Collaborative ● Authentic ● Courageous ● Inclusive ● Audacious ●
💌 Got Questions?
Need help or have a question about attending?
Reach out to us at events@womenincx.community