Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths.
“I definitely faced a lot of that perception around, ‘oh, this is a young girl coming into the office to tell us what's wrong with our customer experience or how to fix it’.”
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
“My sister she's, black , she's got Afro hair and when my mother pitched up back home, you know, pushing my sister in the pram, my own grandmother, turned round to my mother and said, you know, she looked in the pram seeing a little black baby and said, you need to take her back to the jungle where she came from. And this was my mother's mother. My auntie who was considered a little bit well off, I suppose she used to say to my mother, Oh, don't bring the kids round because she didn't want the neighbours to know she had, people that weren't white in the family.”