Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
‘If empathy isn’t the answer, what is?’, with Andreena Leeanne
If empathy isn’t the answer, what is? Joined by Andreena Leeanne, a Lived Experience Speaker and the Author of the poetry book ‘Charred’, in episode #704, she and Clare explore the concept of intersectionality and its importance when creating spaces for others to show up as their full, authentic selves, discuss whether it’s truly possible to empathise with someone whose lived experience is different to that of our own and foreground why “not seeing” race, colour, and gender isn’t enough if we’re to create a kinder, more inclusive world for everyone.
‘Does the customer experience community really need Women in CX?’, with Ian Golding
Joined by Global CX Specialist, Ian Golding, in episode #703, he and Clare discuss the need for support and collaboration in an industry that often leaves us feeling isolated, foreground the importance of recognising our own privilege, and address the scepticism surrounding the need for women’s communities in 2024.
Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design.
“All complex problems are solvable when you really understand the flow of value to the person being designed for […] it makes the complexity start to fall away quite quickly because you’ve got something to anchor in that is very real.”
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had.
“I'm a woman of colour and I think I have operated in predominantly white spaces my entire life. And as a first-generation person that was born in England, it means that there are a lot of cultural touchpoints that I don't have, and that impacted me growing up. And it's meant that I don't ever really feel like I fit in anywhere.”
Clare Muscutt talks with DeAnna Avis about Pivoting from CX to diversity and inclusion.
“There’s something fundamental we’re missing here. If Customer Experience is all about people, how are we missing this aspect of looking at whom we’re actually serving?”