Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design.
“All complex problems are solvable when you really understand the flow of value to the person being designed for […] it makes the complexity start to fall away quite quickly because you’ve got something to anchor in that is very real.”
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had.
“I'm a woman of colour and I think I have operated in predominantly white spaces my entire life. And as a first-generation person that was born in England, it means that there are a lot of cultural touchpoints that I don't have, and that impacted me growing up. And it's meant that I don't ever really feel like I fit in anywhere.”
Clare Muscutt talks with DeAnna Avis about Pivoting from CX to diversity and inclusion.
“There’s something fundamental we’re missing here. If Customer Experience is all about people, how are we missing this aspect of looking at whom we’re actually serving?”
Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur.
“If we want to be a successful organisation in the future, we've got to stop talking about diversity, equity, and inclusion and really start practising it. What are the tactical things that we're going to do every single day that align our culture to be able to practise those things?”
Clare Muscutt hosts Amanda Riches as she shares her inspiring story from inside and outside CX.
“But interestingly, the main negativity that I remember was from the HR leadership. And I think these days, people in people and culture functions and HR, they’re the leading the way in that diversity and inclusion, but at that point, we were seen a bit of a problem – only by a small minority in the HR leadership – but still a problem.
And there was actually kind of sentiments of how would female colleagues feel working with us, being in the same room as us? You know, those sorts of things… and that sort of stereotype that if you’re gay, you’re a predator or whatever.”