Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders.
“I was always waiting for other people to tell me when I was ready to move up but when I realised that I could take the reins and be the person I wanted to be, everything changed for me.”
Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt.
“My job is to not necessarily know all of the answers but to ask the questions.”
Clare Muscutt hosts Amanda Riches as she shares her inspiring story from inside and outside CX.
“But interestingly, the main negativity that I remember was from the HR leadership. And I think these days, people in people and culture functions and HR, they’re the leading the way in that diversity and inclusion, but at that point, we were seen a bit of a problem – only by a small minority in the HR leadership – but still a problem.
And there was actually kind of sentiments of how would female colleagues feel working with us, being in the same room as us? You know, those sorts of things… and that sort of stereotype that if you’re gay, you’re a predator or whatever.”