Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt talks with Maya Khalifa about GCC CX & challenging gender-equality in the Middle East.
“You still have the man who thinks that he is allowed to ask his wife not to work, and the wife will accept that because her husband is asking for this. We have to change the mindset that women – we have really, really in the region, the women are ambitious; they are educated; they want to prove themselves. So, we have to change this and empower the women, look at the women in the other countries, and tell them, ‘You can do. You can perform. You can succeed on your own. You don’t need the man, the male guardianship with you.”
Clare Muscutt talks with Jo van Riemsdijk about motherhood, CX recruitment and how to get hired!
“Because – you’re only due maternity leave after you’ve been there – at that point, I can’t remember what the legality of it was, but at that point, you only could have maternity leave if you’d been there long enough. I think I actually missed it by two days, but fortunately, because the business was great, they said, ‘Oh, well, no, of course we’ll pay it,’ because otherwise, it would have been some other – I can’t remember what it was back in those days. It’s years ago. But it would have been some sort of maternity allowance, which was significantly less.”
Clare Muscutt talks with Lara Felix talking about becoming entrepreneurial independent women.
“Deep breath! That should already give you a bit of an inkling into how big of a ‘yes’ that is. The side hustle is real. It is very real. It’s alive. It’s active. And I know that I’m not the only one on the journey of the side hustle, and I know that you’re not the only one either. There’s a lot of us that fit into this category, and especially in the world we live in today, where we know that one stream of income, one means of earning a ‘living’ (quote, unquote), it’s not enough. It can’t sustain you. In a world where we have diverse passions, and we’re allowed to explore those passions, and explore those different creative things that are built-up inside us, we don’t want to be limited. We don’t want to boxed. So, it’s us basically finding a way to work together, and put everything together, and be the fullness of us, which then results in side hustles…”
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
‘When I woke up the next morning, I actually woke up to a Twitter tirade against me. This person had listed over about 12 tweets or so about how awful I was, about the things I was talking about were terrible, I didn’t know what I was talking about; basically, trying to undermine me personally and professionally, even likening me to an anti-vaxxer for the things that I had said, which was just incredible.’