Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Series 7 is here!
Raising our ‘real talk’ conversations between women working in CX and technology, this series, we’re putting our awesome allies in the hot seat too!
Talking about the stark reality of CX today, our obsession with scores and metrics, human-centred design, the outcomes of bad tech, privilege, intersectionality, and much, much more, we’re about to shake things up!
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
“My sister she's, black , she's got Afro hair and when my mother pitched up back home, you know, pushing my sister in the pram, my own grandmother, turned round to my mother and said, you know, she looked in the pram seeing a little black baby and said, you need to take her back to the jungle where she came from. And this was my mother's mother. My auntie who was considered a little bit well off, I suppose she used to say to my mother, Oh, don't bring the kids round because she didn't want the neighbours to know she had, people that weren't white in the family.”
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
“I think we all come to a point where something happens and you have to say no, enough is enough is enough. I will not take it anymore. So the time for me was about 11 years ago, I was getting divorced and I was working stupid hours in a hotel. My two children were six and 10 so tiny little tots still then. They needed their mum. I had an Au Pair at home looking after them because I was doing crazy hours. I was tired. I was stressed. I was under the pressure from every side and I could see myself going down and down and down and I thought, no, this is it enough is enough. I can't, I can't do it anymore. If I carry on like that, I'm the one who is going to be ill. Who's going to look after my children? And this wasn't the way I wanted it”
Episode #001 Rebecca Brown talking about work-life balance and building a happiness-centred career
Host Clare Muscutt and Guest Rebecca Brown discuss what it means to create a happiness centred career. Covering topics including personal values, beating imposter syndrome, the perils of the gender pay gap, the desire for motherhood, living life on your own terms, the challenges of being a visible woman on social media and the power of sisterhood.