Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks about CX Insights and Women in the Workplace with Kantar Insights CEO Amy Cashman
I think it’s really important to be clear what your red lines are in an organisation. I’m very clear there’s things I won’t miss: I have never missed one of my children’s assemblies; I’ve never missed sports day; I’ve never missed a parents’ evening. I just won’t miss stuff like that. And I’ve had occasions where it’s clashed with an important meeting and I’ve consciously chosen to explain, ‘I’m not at that meeting because I’m at a school assembly.’ I haven’t tried to hide it and say, ‘I’ve got a medical appointment’ or anything like that because that’s how you get the message that that is okay and that is normal. And that’s not always felt comfortable, to be truthful. I’ve come to that, I would say, over a period of time. It wasn’t something I would have done straight away when I got back from maternity leave, but I hope by doing things like that it just makes it…
Clare Muscutt talks with Diane Magers about applying psychology to CX & life's swimming pool moments.
“I don’t know why we don’t take that time, Clare. I think that’s one thing for women, everybody I talk to who – if we take time out of our crazy lives, we always say, ‘Oh, my gosh. We should do this more often.’ Although that is, I call it a God thump, saying to you, ‘You need to spend more time thinking about who you are and the role that you play.’
Don’t think about the job; think about the role you want to play in other people’s lives and in the organisations that you’re in. That takes it out of, ‘It’s a job,’ or ‘It’s a career,’ or ‘It’s a position.’ It’s a role, and it’s got responsibilities that are yours and yours alone, and knowing yourself can really help you in achieving and addressing what your role is”