Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
From Redundancy to Reinvention: Turning Setbacks into Success, with Katie Costello
“I wanted to leave to almost grow. I was part of the furniture… I didn’t like the feeling of being that. I wanted to have the confidence to step out of the shadows… and believe more in myself.”
In episode #801 of the Inspiring Women in CX podcast, Clare is joined by Chief Operating Officer Katie Costello for a heartfelt discussion on navigating career transitions, facing redundancy, and turning uncertainty into a powerful opportunity for growth
Clare Muscutt talks about CX Insights and Women in the Workplace with Kantar Insights CEO Amy Cashman
I think it’s really important to be clear what your red lines are in an organisation. I’m very clear there’s things I won’t miss: I have never missed one of my children’s assemblies; I’ve never missed sports day; I’ve never missed a parents’ evening. I just won’t miss stuff like that. And I’ve had occasions where it’s clashed with an important meeting and I’ve consciously chosen to explain, ‘I’m not at that meeting because I’m at a school assembly.’ I haven’t tried to hide it and say, ‘I’ve got a medical appointment’ or anything like that because that’s how you get the message that that is okay and that is normal. And that’s not always felt comfortable, to be truthful. I’ve come to that, I would say, over a period of time. It wasn’t something I would have done straight away when I got back from maternity leave, but I hope by doing things like that it just makes it…
Clare Muscutt talks with Diane Magers about applying psychology to CX & life's swimming pool moments.
“I don’t know why we don’t take that time, Clare. I think that’s one thing for women, everybody I talk to who – if we take time out of our crazy lives, we always say, ‘Oh, my gosh. We should do this more often.’ Although that is, I call it a God thump, saying to you, ‘You need to spend more time thinking about who you are and the role that you play.’
Don’t think about the job; think about the role you want to play in other people’s lives and in the organisations that you’re in. That takes it out of, ‘It’s a job,’ or ‘It’s a career,’ or ‘It’s a position.’ It’s a role, and it’s got responsibilities that are yours and yours alone, and knowing yourself can really help you in achieving and addressing what your role is”