Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace.
“I do just want to shake businesses sometimes and say, “do you realise what's happening?”. If you want that long-term success, talk internally to your own people before you talk to the customer. You've got the solutions.”
Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to Customer Experience.
“All you could do was wait until 8:00 AM in the morning when the clinic would open, and hope to God that when you called, they would have an appointment for you that day. I remember thinking, “I can make appointments to cut my hair, but I can't make an appointment to see a GP”.”
Clare Muscutt talks with Alexandra Acosta about data analytics and living with eating disorders.
“If you start to create this culture of, we can be open and honest to the point that we're comfortable and realise that it's not going to be a negative stain on our reputation, or it's not going to change people's perception, there's not going to be judgment because everybody's leading with empathy and thinking about where someone else is coming from.”
Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation.
“Once that mothering switch within me had turned on, there was nothing I could do to satisfy that sense of lack of peace that being void of a child brought me. I absolutely had to find a way.”
Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be.
“I had to revisit that part to survive it, actually. Because, what happened is, I was so helpless and so fragile, and I was just a kid, that my brain decided to protect me because I was not there yet, not ready to heal from there.”