Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Alexandra Acosta about data analytics and living with eating disorders.
“If you start to create this culture of, we can be open and honest to the point that we're comfortable and realise that it's not going to be a negative stain on our reputation, or it's not going to change people's perception, there's not going to be judgment because everybody's leading with empathy and thinking about where someone else is coming from.”
Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation.
“Once that mothering switch within me had turned on, there was nothing I could do to satisfy that sense of lack of peace that being void of a child brought me. I absolutely had to find a way.”
Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be.
“I had to revisit that part to survive it, actually. Because, what happened is, I was so helpless and so fragile, and I was just a kid, that my brain decided to protect me because I was not there yet, not ready to heal from there.”
Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation.
“Make sure there’s alignment, that way, CX is an instrument, not an add-on.”
Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing.
“If you go into a Waitrose and there’s one person ahead of you in the queue, that’s not good enough. You are responsible for the brand and the expectations you’ve set for your customers.”