Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
“My sister she's, black , she's got Afro hair and when my mother pitched up back home, you know, pushing my sister in the pram, my own grandmother, turned round to my mother and said, you know, she looked in the pram seeing a little black baby and said, you need to take her back to the jungle where she came from. And this was my mother's mother. My auntie who was considered a little bit well off, I suppose she used to say to my mother, Oh, don't bring the kids round because she didn't want the neighbours to know she had, people that weren't white in the family.”
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
“Yeah. Good question. And I often reflect on that for many, many years. I would have told you that it was about luck and being in the right place at the right time. And people liking me and being helpful. And all of that is without doubt, really valuable in a career. But actually when I go back and I analyse kind of the biggest moves I made, were all moves that, I proactively advocated for. And I think it's quite typical of women maybe to sort of slightly downplay their own agency in constructing their career and maybe hang back when men don't, which is frustrating and pretty stupid really”
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
“I went to a doctor to talk about freezing eggs and the procedure, how much it costs, like all the details. And I was actually considering doing that because what about if I'm 40 and I regret not doing it. You hear lots of women who have done pretty much the same thing that you and I are doing (focussing on our careers) and they turned 40 or 45 or whatever, and they're fine and they never regret it. But you also know the other stories of people who actually put their career first and then had trouble conceiving.”
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
“I think we all come to a point where something happens and you have to say no, enough is enough is enough. I will not take it anymore. So the time for me was about 11 years ago, I was getting divorced and I was working stupid hours in a hotel. My two children were six and 10 so tiny little tots still then. They needed their mum. I had an Au Pair at home looking after them because I was doing crazy hours. I was tired. I was stressed. I was under the pressure from every side and I could see myself going down and down and down and I thought, no, this is it enough is enough. I can't, I can't do it anymore. If I carry on like that, I'm the one who is going to be ill. Who's going to look after my children? And this wasn't the way I wanted it”
Episode #001 Rebecca Brown talking about work-life balance and building a happiness-centred career
Host Clare Muscutt and Guest Rebecca Brown discuss what it means to create a happiness centred career. Covering topics including personal values, beating imposter syndrome, the perils of the gender pay gap, the desire for motherhood, living life on your own terms, the challenges of being a visible woman on social media and the power of sisterhood.