Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.

Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur.
Experience Design, Employee Experience, Female Entrepreneur, Diversity & Inclusion, DE&I Guest User Experience Design, Employee Experience, Female Entrepreneur, Diversity & Inclusion, DE&I Guest User

Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur.

“If we want to be a successful organisation in the future, we've got to stop talking about diversity, equity, and inclusion and really start practising it. What are the tactical things that we're going to do every single day that align our culture to be able to practise those things?”

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Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry.
Sociology, Experience Design, Service Design, Female Entrepreneur, CX Communities Guest User Sociology, Experience Design, Service Design, Female Entrepreneur, CX Communities Guest User

Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry.

“In short, the focus always has to be on the organisational goals and then you tailor your CX effort accordingly. And if you think that you have to tear the entire organisation apart – and that’s a very costly thing – then maybe you shouldn't do CX in that way.”

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