Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.

Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders.
Inspiring Women in CX, CX Leadership, Female Empowerment, CX Communities, Gender Stereotypes, Women in Tech Guest User Inspiring Women in CX, CX Leadership, Female Empowerment, CX Communities, Gender Stereotypes, Women in Tech Guest User

Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders.

“I was always waiting for other people to tell me when I was ready to move up but when I realised that I could take the reins and be the person I wanted to be, everything changed for me.”

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Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry.
Sociology, Experience Design, Service Design, Female Entrepreneur, CX Communities Guest User Sociology, Experience Design, Service Design, Female Entrepreneur, CX Communities Guest User

Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry.

“In short, the focus always has to be on the organisational goals and then you tailor your CX effort accordingly. And if you think that you have to tear the entire organisation apart – and that’s a very costly thing – then maybe you shouldn't do CX in that way.”

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