What to Expect at WiCX UnConference 2025
A behind-the-scenes guide to the world’s only UnConference built for women in CX
If you’ve never been to an UnConference before, you might be wondering:
What actually happens? What makes it different? And why is everyone calling this the most powerful event in CX right now?
Here’s your inside look at what to expect from WiCX UnConference 2025—before, during, and after the event.
BEFORE THE EVENT: YOU HELP SHAPE THE AGENDA
Unlike traditional conferences, the WiCX UnConference doesn’t start with a set speaker lineup or rigid schedule.
It starts with you.
After registering, you’ll be invited to contribute to our interactive digital whiteboard. It’s a virtual space where attendees can:
Share the topics and questions they want to explore
Propose breakout sessions
Vote on ideas that matter most to them
This collaborative pre-event process ensures the event reflects the real challenges and conversations you care about. When you walk in, you’ll already feel welcome, connected, seen, and ready to dive in.
THEME 2025: MOVING BEYOND
This year’s theme is a rallying cry:
Moving Beyond — the status quo, outdated CX models, and surface-level thinking.
As AI and automation reshape the industry, too many CX events are stuck on repeat. We’re here to change that.
Women in CX are calling time on traditional thinking, and coming together to:
Move beyond treating journeys as problems to fix, and start designing with empathy
Move beyond reactive service models and start addressing root causes
Move beyond the myth that human value and commercial value are in conflict
Move beyond siloed CX, and position it as a true driver of business strategy
Move beyond burnout, bias, and broken systems that hold us back
Why women? Because we lead differently—with empathy, innovation, and a drive for impact.
WiCX UnConference is a space where we don’t just talk about change—we shape it. Together.
A SCHEDULE DESIGNED FOR REAL LIFE
We listened closely to feedback from past attendees—especially around how tough it can be to step away from home, work, and family.
So we’ve built a schedule that makes the full experience possible with just one night away, if needed.
Day 1 starts at 11:30am, giving you time to travel in that morning
Day 2 ends by 3:30pm, so you can head home that same afternoon
You get the full 24+ hour experience, without sacrificing work-life balance. Because creating inclusive experiences starts with designing for women’s real lives.
DURING THE EVENT: IGNITE, EXPLORE & CELEBRATE
Across two immersive days and one magical night, you’ll co-create conversations, meet like-hearted CX professionals, and walk away with new insights, friendships, and energy.
✨ Here's your full agenda:
DAY 1: Arrival, Connection & Co-Creation
11:30am – Registration Opens
Check in, grab your badge, and settle into the vibe.
12:00pm – Networking Lunch & Professional Headshots
Fuel up, make your first connections, and refresh your LinkedIn with a free professional headshot.
12:45pm – Welcome, Grounding Meditation & Intro to Open Space
Set your intention for the day and learn how Open Space will work—because you’re part of creating the conversations ahead.
1:00pm – Panel + Q&A: The Future of Journey Management
Let’s go beyond mapping and start reimagining customer journeys as designed experiences with real impact.
1:45pm – Choose Your Session: Facilitated Open Space Breakouts
Head into one of four participant-driven sessions based on pre-submitted themes.
3:00pm – Networking Coffee Break with Sweet Treats Fuel your brain and heart with great coffee and something delicious.
3:30pm – Panel + Q&A: The Future of Omnichannel Customer Listening
Say goodbye to survey fatigue and hello to meaningful, real-time insight.
4:15pm – Choose Your Session: Facilitated Open Space Breakouts
5:30pm – Regroup & Reflect: Talk + Activity
6:00pm – Close Day 1
Return to your hotel and freshen up before the evening celebration.
7:30pm – Evening Entertainment with a Local Twist
Join us at a vibrant venue in Berlin or Miami for food, drinks, connection, and culture. Expect music, movement, and memories.
DAY 2: Refocus, Reclaim & Celebrate
9:00am – Networking Breakfast
Ease into Day 2 with coffee, nutritious food, and conversation.
9:45am – Welcome Back & Morning Reflections
10:00am – Panel + Q&A: The Future of AI in CX
A human conversation about where tech is going—and how we stay human-centred in it.
10:45am – Choose Your Session: Facilitated Open Space Breakouts
12:00pm – Networking Coffee Break + Sweet Treats
12:30pm – Regroup & Reflect: Talk + Activity
We’ll begin to gather the insights, ideas, and actions that will shape our collective playbook.
2:00pm – Closing Celebration Party
This is no ordinary wrap-up. Expect laughter, music, hugs, and a final wave of energy before you head home.
3:30pm – Depart or… keep the magic going
If you’d like to linger a little longer, join us for an optional experience:
Berlin: Outdoor spa trip
Miami: Beach + sunset boat trip
OPEN SPACE, EXPLAINED
At the core of WiCX UnConference is Open Space Technology—a participant-led format designed to unlock the collective wisdom in the room.
Instead of being told what to learn, you choose what matters to you and help shape the discussion. There are no pre-set speakers. No hierarchy. No rigid rules.
The Four Principles of Open Space:
Whoever comes is the right people
Whatever happens is the only thing that could have
Whenever it starts is the right time
When it’s over, it’s over
And the one rule: 🦶 The Law of Two Feet
If you're not learning or contributing where you are, you're free to move to a different session.
No guilt. No awkwardness. Just agency.
AFTER THE EVENT: YOU’RE PART OF THE PLAYBOOK
Every idea, insight, and breakthrough from the Open Space sessions will be captured and curated into the WiCX UnConference 2025 Playbook.
You’ll leave with:
Actionable insights
Shared solutions
Collective intelligence from 50 brilliant women in CX
A sense of purpose, clarity, and connection
IS THIS EVENT FOR YOU?
✅ You’re ready to challenge outdated CX thinking
✅ You want more than panels and PowerPoints
✅ You want to be heard, not just talked at
✅ You’re craving meaningful connection, reflection, and action
✅ You want to be one of only 50 women shaping what’s next
JOIN US FOR 24+ HOURS THAT WILL STAY WITH YOU FOREVER
WiCX UnConference 2025 takes place in:
Spots are strictly limited to 50 attendees per city.
No livestreams. No recordings. Just real presence, in real time, with real impact.
Book your place now and be part of the movement.
Ready to Move Beyond?
WiCX UnConference 2025 isn’t just an event. It’s a movement.
A space designed by women in CX, for women in CX.
Where outdated thinking is challenged.
Where your voice helps shape the agenda.
Where real connection replaces corporate performance.
And where just 50 women in each city will walk away with renewed clarity, confidence, and community.
Whether you’re battling burnout, leading change, or simply craving honest conversation—this is where you’ll find your people.
This is where we move beyond.