If you’ve never been to an UnConference before, you might be wondering: What actually happens? What makes it different? And why is everyone calling this the most powerful event in CX right now?

Here’s your inside look at what to expect from WiCX UnConference 2025—before, during, and after the event.

Women in CX (WiCX), the trailblazing global community for women working in customer experience and technology, has today announced the official theme for its 2025 UnConference: “Moving Beyond.”

In a landscape where AI and automation are transforming customer experience at unprecedented speed, the “Moving Beyond” theme reflects a powerful call to action: to rethink legacy models, reject outdated frameworks, and co-create a more human, inclusive, and future-facing CX discipline.